online account error

[kwokchan]

your website error! show we had a problem processing your order. you haven't been charged . please try again. I start again. but your company double charger the month fee . and dont refund. why I dont use the serive but pay? your CS said not issues with your website and the link provided to me is correct. not be refunding me any costs. is not fair. please let me know the photo record is wrong? 

[AnnS]

Speak to Voxi here : Voxi Contact Us @kwokchan  and they will have the necessary account access to get this solved for you.

[kwokchan]

Voxi pass to Vodafone. your CS said your website no problem. dont refund any. please let me know the photo show error, it my problem? any source can discuss?

[CallumR]

Hi @kwokchan, we've had to reject the images you've provided due to them containing personal details. You can contact VOXI directly on Facebook or Twitter and they'll be able to take a look into this for you 😊