Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

2 separate Credit reporting

Benji49
1: Seeker

‎04-03-2023 05:02 AM

Why is Vodafone reporting 2 separate account on my experian, equifax credit accounts? I have renewed my pay monthly contract and there are now 2 separate accounts on my profile. This had affected my credit score greatly. Please help

0 Thanks
1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎04-03-2023 05:16 AM

The Vodafone Credit File Team should be able to help @Benji49 

You can't speak to them directly but if you contact the Vodafone Social Media Teams via Facebook Messenger or Twitter DM they'll collate the information from you and pass it on.

Contact-us-for-account-specific-queries. 

Additionally one of the Credit Houses you mention also should be able to advise.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.