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4G not working

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haideriqbal
3: Seeker

Hi

I have just recently joined Vodafone last week but my experience so far is just horrible. I got new iphone 7 on contract, last Tuesday my sim got active after 50 hrs of purchase and since then I cant get 4G on my device.

 

I have contacted many advisors online on vodafone and have also gone to store twice. They swapped my sim reset setting but no luck. 

 

Now Yesterday an online agent told that my number is not configured on something called TRACS. But since then 24+ hrs still no 4G.

 

If anyone can help me here that would be great. Else I would have no option other than leaving vodafone.

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haideriqbal
3: Seeker

Update:

Got my 4G working today. Thanks for all the support.

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BandOfBrothers
17: Community Champion

Hi @haideriqbal

 

 

May I ask the following.....

 

 

Can you try your Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault. Try another Sim in your phone. 

 

Did you bring your number with you from another network? If so this could be a Split Port to which Customer service need to escalate it to the porting teams. 

 

Did you join via an independent such as Carphone Warehouse or directly with Vodafone? If via an independent then they need to look after you too. 

 

Regarding 4G. 

 

Can you not connect to Vodafones Data Connection at all on 3G for example. 

 

Are you in a 4G area ? Check via Here.

 

Or does it not work wherever you go. 

 

Is 4G turned on in the iPhones settings. 

Is Mobile Data turned on in the iPhones settings. 

 

You may need to ask Customer Service to fully reset your Account which should reset everything and hopefully jolt data in to working. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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haideriqbal
3: Seeker

Thank you for your response.

 

1. Yes tried the sim in the other 4g  phone but sim didnt show 4g signals.

2. I got new number from vodafone didnt bring from other network.

3. I joined directly through Vodafone not carphone warehouse.

4. 3G is working fine but 4G never comes up.

4. I cant get 4G anywhere neither in city center. And yes map shows good outdoor and indoor 4G coverage in my area. 

5. Yes, 4G settings are active on my iPhone

 

They have reset the settings but didnt get it working :Sad_face:

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BandOfBrothers
17: Community Champion

You're Welcome.  :Smiling:

 

Does the 4G icon show up in the iPhones status bar ?

Can you try Resetting Network Settings in the iPhone. 

 

Please just to tick off another box check the Apn Settings in the iPhone.

 

Apn Settings for iPhone- Link from Geeksquad.

 

If nothing improves then This then sounds like its Account based going by your answers. 

 

 

 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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haideriqbal
3: Seeker

@AnnS thank you for your response.

Itunes is synced and have reset the APN Settings it didnt work.

Also went to the store twice. Once they swapped the sim it didnt work and then in next visit they told me that everything on my account is fine this issue will be solved by the tech team which can only be contacted online or on phone. At store level we can do nothing more for you.

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haideriqbal
3: Seeker

Yes 4G symbol showed in the phone when we put the other guy sim in my phone. Just reset it but no luck.

It might be account based I dont know no one in the tech team is helping out they say same thing again and again whenever i talk to them

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BandOfBrothers
17: Community Champion

The 4G symbol showing in the iPhone shows to me the Apn Settings are probably good. 

 

Someone at Vodafone Customer Services needs to obviously own the problem with your account.  :Sad_face:

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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haideriqbal
3: Seeker
Exactly thats the problem they are not taking this seriously they just tell me we have escalated the issue and here i am more than a week and nothing😞
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BandOfBrothers
17: Community Champion

Appreciate your frustration with the 4g situation and at least you have connection through 3g. 

 

As they've advised it's been escalated and worked on then all you can do is await this to be resolved. 

 

Easy enough for me to say I understand. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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haideriqbal
3: Seeker
Thank for your response. Actual reason is that im in cooling off period and want to test 4G coverage of vodafone before i make decision to stay with them for 2 years. 3G coverage is good but i have to test 4G coverage too.
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Alex
Administrator

@haideriqbal Sorry to hear about the problem with your 4G coverage. 

 

I've sent you a private message with details on how to get in touch.

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haideriqbal
3: Seeker

Thank you for getting in touch. Replied to PM according to the instructions sent.

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haideriqbal
3: Seeker

Update:

Got my 4G working today. Thanks for all the support.

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BandOfBrothers
17: Community Champion

@haideriqbal wrote:

Update:

Got my 4G working today. Thanks for all the support.


Awesome news. 

 

May I ask @haideriqbal what resolved the issue as this type of information can go onto help others searching for similar help. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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haideriqbal
3: Seeker

It was related to my account. They told me that 4G was not active on my Network Profile.

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Toshco17
2: Seeker

Sorry, I have managed to rectify the issue. It was the preinstalled Vodafone internet security settings that were blocking everything. I'e  turned them off and is it now working.

The is for the reply.

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Arg1954
2: Seeker

How do you turn off Vodafone internet settings?

 

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Colleen
Moderator

@Arg1954 If this is in regards to your mobile, there's a couple of ways to do this 😊 

You can go into your mobile phone Settings - Mobile Data and turn it off. 

Putting your phone into Airplane mode will also ensure this happens, although you'll be unable to make/receive calls and texts also with this option. 

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Goldmaxx
2: Seeker

Hi I am also having issues with 4G,have been onto tech 4 times and still no 4G,had 4G on Virgin with the same phone and same location,any help would be appreciated,thanks.

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Liam
Moderator

@Goldmaxx I'm sorry to hear you're having issues with your 4G signal. Can you please provide the full postcode of the affected area? We'll then be able to check for any known network issues in the area. 

 

Have you tried your SIM in another phone at all? This will help diagnose if the issue lies with the SIM or the handset itself. If you also restart your phone or pop it into airplane mode, this will allow your SIM to reconnect with our network. 

 

Please let us know how you get on.

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