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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Resolved! Sim 1 not allowed

Hi got my new s21 ultra a few days ago but when I put my sim in slot 1 I get the message sim 1 not allowed. The sim works perfectly fine in sim slot 2... but its strange because I can put other sims in sim slot 1 which work perfectly fine so I don't ...

No recognised number so no support.

Really struggling here. Every avenue blocked. I've been 'with' Vodafone for 24 hours. So far it's been an absolute disaster and wasted hours of my time.It started off well enough. I signed up yesterday because my previous provider was giving me the r...

thesled by 4: Newbie
  • 3133 Views
  • 5 replies
  • 0 thanks

Contract ended, transferred number, what now?

I wasn't sure which board to use. I got my Samsung phone 2 years ago from Carphone that came with a Vodafone contract. My contract ended yesterday and yesterday I got a monthly message that my bill is due on 4/6. I gave another network my PAC and tod...

lainas2 by 2: Seeker
  • 3427 Views
  • 3 replies
  • 0 thanks

One Net Cupid Code

Hi, Does anyone know what the Cupid Code is as part of the process to port away from One Net? Should be three digits. Thanks ewan

ewanrw by 11: Established
  • 9920 Views
  • 17 replies
  • 0 thanks

Outstanding Charge

Hi all,  Is anyone able to advise as to whether an outstanding charge of £14 has been cleared? I have defaulted on my credit history - which seems a very small amount to now have badly affected by credit history for the next 6 years .  If someone cou...

david90 by 2: Seeker
  • 1840 Views
  • 3 replies
  • 0 thanks

Vodaphone carrying over data use from previous month

So, I pay monthly and have a monthly data allowance.  I expect Vodaphone to stop data traffic when that limit is reached. My next month starts on the 26th but, hey presto, 899MB from 2230 on the 25th was the first line in the next month's data use. T...

Un by 2: Seeker
  • 2750 Views
  • 4 replies
  • 0 thanks

Resolved! End of contract notice

I have just spoken to vodafone customer support and been told I cannot give notice now to end my contract on the end date, but I can upgrade if I want. I was advised I have to give notice after a maximum of 30 days are left on the contract. But vodaf...

Take Vodafone to Court!

I am so frustrated and angry with this company!  I have been with Vodafone for around 15-20 years until the start of this year. Approximately 1 and half years ago, I found out that they added devices (which should have been in a business account) to ...

Default

Hi I paid a Vodafone account off via a debt agency but have noticed a default on my credit file for an amount outstanding how can I get this resolved ?

Mandz63 by 2: Seeker
  • 1445 Views
  • 2 replies
  • 0 thanks

Debt collection letters

I have received 2 debt collection letters  from Vodafone six months after cancelling Vodafone contracts. These contracts were cancelled 7 days after signing up. Surely this is within the cooling off period.? When cancelling the contracts Vodafone inf...