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4G not working

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Moderator

I'm sorry ot hear you're experiencing problems connecting to a 4G service @bxbear. So we can take a look into this for you,  please get in touch by following the instructions in this private message.

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2: Seeker

Simalr issue  Not able to get any internet signal even after doing all settings also ohone only shows 3g signal where as before on 3 i got 4g , not sure if switching to voxi was a good idea after all!! 

am able to ring and send mesages thats all so far 

PLEASE HELP 

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2: Seeker

Same here still having trouble dont know what to do 

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17: Community Champion

As account access required assistance is now no longer available via this forum you'll need to speak with customer support on 191 or Live Chat or speak with the Vodafone Social Media Teams via Facebook and Twitter.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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2: Seeker

I I have the same problem too can you help with it 

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Administrator
Administrator

Thanks for getting in touch @Sinan_vahab - what phone are you using at the moment? You might just need to update a few of your mobile data settings. 

If you're using an iPhone - go to Settings > Mobile Data > Mobile Data Network. Make sure all the settings are set to, 'pp.vodafone.co.uk', including the LTE section and also change the usernames and passwords to 'wap'.

If you're using an Android - go to Settings > Connections > Mobile Networks > Access Point Names > Click on the 3 dots (on the top right of the screen) > Reset to Default. Select Vodafone PayG/Prepaid. Then restart the phone and this should resolve the issue. Give those a try and let me know how you get on. 

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3: Seeker

Hello,

I have the same issue as the above posters. 7/May is my start date.
Until now, 3G is working, but can't get 4G to show up at all.
Could I have my account checked please?

1. Try different phone: Checked, iPhone7 and Mi 5s Plus.
2. Try Smarty Sim card: Both phones can work with 4G.
3. APN setting: Checked
4. 4G coverage: Checked
5. reset phones: Checked

 

Thanks.

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Moderator

Hi @laufear2611 👋 We would be more than happy to take a closer look at this, if you can get in touch with us here and we will do some further checks 😊

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2: Seeker

Hi, I’m having the same problem. Tried all of the suggestions that have came above and had no luck. 

If the issue is not able to be fixed within my cooling off period I will have to end this contract and find a contract else where as I am paying far too much for unlimited data not to be able to get 4G

 

Please Help! 

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Moderator

Hi @reisscampbell 👋 could you get in touch with us by clicking here and we will be more than happy to investigate this further 😊

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3: Seeker

Can somebody contact me please I have exactly the same issue. No 4G pay £257 a month for a bill I’m unable to receive any data on. I have the new iPhone 12 pro max. Tech team is not doing anything for me 

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Moderator

Hi @L20hnt, has the mobile data ever worked on your iPhone 12 Pro Max? Can you check the device page on our website here to make sure all the settings are looking correct, let us know how you get on 👍

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3: Seeker

It’s my plan, 5G is available on the device. My partners SIM card works perfect. I currently have no data whatsoever now. 

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Moderator

Thank you for confirming that @L20hnt, we can decipher if the issue is network related by answering the following questions 😊

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? (if you would prefer to not post this publicly could you please add it to your profile?)

3) Does the issue occur if you try your SIM card in a different phone?

4) What errors are seen or heard when the issue occurs?

5) Does this happen on 2G, 3G, 4G or all?

6) When did you first notice this issue?

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

😎 Is your partner on Vodafone as well?

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