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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 63401 Views
  • 160 replies
  • 12 thanks

Spotify

I have upgraded phone and plan, and included the free Spotify subscription. I cannot  activate it. Do I wait for the free subscription I have now to end then activate it ? I’ve had a txt message saying I will start to be charged when it ends.! 

upgrade

ive just been told that if i upgrade my loyalty discount ends even though it says on m y contract till may 2021.cant see any reason now to be loyal 

Is it really that hard to STAY on Vodafone network?

Hiya - hope you guys can give me some advice, as I am a bit flummoxed! I have an ageing Samsung S7 on Pay Monthly - although the agreement ended in April, I've stuck with it.I was looking for a shiny new S20 FE 5G on a two-year contract, and found a ...

Resolved! Vodafone account re-registration

Hi everyone,I recently moved my number from a Vodafone PAYG sim card to my new Vodafone Pay Monthly sim card. In the process my online Vodafone account has been de-registered and I can not re-register. When I try, the security code never comes throug...

Are eSIMs being issued reliably fast now?

I tried switching to eSIM back in September and ended up without service for just under a week, only to switch back to a plastic SIM. Now that the iPhone 12 has been delivered, I’m reconsidering switching to an eSIM, but I’m not sure how things have ...

sorinc03 by 3: Seeker
  • 1464 Views
  • 3 replies
  • 0 thanks

Change payment date

Right I’m  very confused I wanted the bills for each phones separate and Also it saying my bill is paid and also I need the bill to be paid on the 29th of every month because I pay my black iPhone on the 22nd and the white iPhone get paid on the 29th...

Unable to contact EE users. Number port gone wrong?

I have had this frustrating problem ever since I ported my number to Vodafone, probably several years but I can't live with it anymore I ported my number from EE(plusnet) to Vodafone, however ever since this occurred I have been unable to contact fam...

LS_8 by 2: Seeker
  • 1716 Views
  • 5 replies
  • 0 thanks

Disconnected at told to wait.. 5 days ago

In trying to resolve issues of no data working on my phone Vodafone have disconnected me from the network, and left me without a working phone. I have had no access to the Vodafone network for 72 hours now, what do I do!? Each time I contact customer...

PWight by 2: Seeker
  • 1179 Views
  • 1 replies
  • 0 thanks