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Forum Posts

Can loyalty discount be combined with Black Friday deals?

Hello there, I currently get a long-standing customer discount (30% off) and I would like to know if this can be combined with the Black Friday deals? So for example a Black Friday deal that costs £50 per month, would I pay £50 the same as a new cust...

SIM swap failed 6 times in 10 days

I had my phone stolen last month and requested a bar on my number to avoid misuse. A week later I got a new device and and the bar was lifted from my account, so I just needed to transfer the number to a new SIM once it's ordered and arrived.  The ne...

Transferring ownership

I have completed a request to transfer ownership of three mobile contracts on 12 November. I haven't heard anything from Vodafone (except an automatic email saying thanks etc) and neither has the person I'm transferring to -  the 10 working days were...

AnniM by 2: Seeker
  • 2029 Views
  • 2 replies
  • 0 thanks

Sim swap

Lost my sims ordered onecgot it and activated it online using sim swap page been waiting since 3PM yesterday 25 November 2020.  Does it take this long? Neet my phone to be active as an stick until I am on the networkJist saying Emergency  calls only ...

Kanner70 by 2: Seeker
  • 1336 Views
  • 1 replies
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To update my usage

I am paying £11.61 a moth for only 1GB, where other companies ( Lebara) are only charging £5, PER MONTH FOR 10GB. PER MONTH, and virgin are doing a much lower rate for unlimited usage.I am not able to use my phone because i've reached my limit.Malcol...

Sexton05 by 2: Seeker
  • 1343 Views
  • 1 replies
  • 0 thanks

Entertainment pass query

Hi, Just a quick one, does my Entertainment pass included in my pay monthly package have a date to activate by, or am I able to use it later into my contract? Thanks

Sim Card Activation

I am at my wits end, I received my new shinny IPhone 12 Pro Max. And as my old iPhone had an esim I had to get a new physical sim, however for a week now I am still trying to activate my new sim, 3 webchats and 2 phone calls and it’s still not activa...

Rutledge by 4: Newbie
  • 2802 Views
  • 6 replies
  • 0 thanks

Didn’t receive trade in envelope?

HelloI have just got the iPhone 12 pro and part of the deal was I am meant to trade in my old iPhone XS. However when I got the parcel yesterday I didn’t get the trade in envelope. How or where do I request one? thank you  P.s sorry if this is in the...