I have recently tried to upgrade my contract from a sim only pay monthly to one with a phone. No one seems to be able to find my account, either at the address or the phone number itself. I have had a vodafone account for years and am paying by d/d every month. My bills show an account number "that does not exist" and have been told that it is not in the correct format for a vodafone account.
I tried using chat but the person I dealt with just shut down the chat after telling me I did not have an account with vodafone.
Any ideas what might be going on? I have tried to use the Vodafone app on my phone to upgrade but it won't connect giving a 404 error when I put in a PIN (I have reset/ re installed the app numerous times but nothing seems to work. I have given it all the necessary permissions etc.).
The tariff I am on is a Red 2 gig data unlimited texts and calls from ages ago.
Any advice would be appreciated.
