Advantage + Flexi Upgrade

[beckywebb04]

I'm trying to upgrade my contract early on a flexi upgrade. When I try to add my advantage code it won't allow it and says I can only use one discount. There is no other discount applied to the plan.

If I use the discount code as if I were taking out a new plan and put it in the promotion code box at the checkout it works and the discount is applied.

Both plans are exactly the same.

Why can't I use it when upgrading? I can see nothing anywhere that would prohibit me from using it.

[BandOfBrothers]

Hello @beckywebb04 

Customer services on 191 or Live Chat should be able to give you a quick answer on what's happening.

We are fellow customers without account access.

I wish you all the best with this situation. 

[beckywebb04]

Unfortunately live chat are as helpful as a chocolate teapot and I can't even get through to 191...

[Mark]

Hey @beckywebb04 I'm sorry to hear our Live chat team were unable to help with your upgrade. As @AnnS advised, you'll need to wait until your latest contract expires before upgrading and adding your VEA discount. This is due to the flexi upgrade already including a discounted early termination/upgrade fee. 

[beckywebb04]

No, this isn't right either because if I try it with a different phone it still works. Problem is, I don't want that phone... 

[Farai]

We'd be happy to take a closer look at the account for you to see if we can provide some clarity on what's going on @beckywebb04. If you'd like our help with this, please drop us a message over on Twitter or Facebook here. It's important to note though, we're not able to help with the actual upgrade via social media.