If anyone could help me I have had no end of issues ever since I took out a pay monthly contract.
From the get-go I had endless issues in actually creating and being able to log into my Vodafone account to be able to register my devices, most importantly the apple watch and one number. However nearly two months on I am still paying for a service I cannot use.
I still cannot connect the watch to the one number and after being on a lengthy phonecall with a representative trying to get this resolved, she couldn't. The Vodafone rep deemed my apple watch faulty and explained she had set up a replacement for me (with a replacement confirmation email). She explained the watch was currently out of stock but I would receive a dispatch email once it was ready. 5weeks later I am still without the replacement and still paying for the unused service.
I have spoken with two reps over chat, the first on the 10th November who told me the watch had been dispatched to DPD, two weeks later still no watch, spoke with the second rep on the 3rd December who explained there was a technical issue with the first "replacement" and that my replacement would be with me within 48 hours, 72hours later and still no watch.
I have called ONCE again today after a 45minute queue wait, to be told he cannot located the notes from the original call on the 4th November, only a note the day after I took the contract out in October explaining I had called the opt out of my plan... I hadn't even received the phone or the watch at this point.
I have no idea what is going on, this is ridiculous and I just want to politely talk with a UK representative!! Why is this so hard to rectify. Any help would be wonderful, please!!
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