Extras

[Fahimuddin2212]

Hey everyone, 

I'm having a few issues. 

1. I want to send a text to an Italian number but the text I send won't go through. I can send texts to other international numbers fine but not this one for some reason

2. My bill is usually £19.28. I added a 100 international texts extra which is £5 so the total should be £24.28 but for some reason it's £29.28

3. I'm trying to turn off the 100 international texts extra but when I go on manage extra, the slider is already off 

All I want to do is send a text to an Italian number and I don't see why it's so difficult

[AnnS]

Yes @Fahimuddin2212 unless you opted out the extra would renew on day 30.  From what you have written it sounds like Vodafone have added a further 30 days.

You probably have already been through the bill, speak to live chat or Customer Services for your billing enquiry or speak directly to the Social Team with a link to the thread here: Contact Us 

edited to add:  If you are sending a limited number of international texts, you don't need a bundle, the charge for texting an international number is 35p per message.

When you send the text you use the country code 039 followed by the remaining part of the number.