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14-12-2021 05:23 PM
Hey everyone,
I'm having a few issues.
1. I want to send a text to an Italian number but the text I send won't go through. I can send texts to other international numbers fine but not this one for some reason
2. My bill is usually £19.28. I added a 100 international texts extra which is £5 so the total should be £24.28 but for some reason it's £29.28
3. I'm trying to turn off the 100 international texts extra but when I go on manage extra, the slider is already off
All I want to do is send a text to an Italian number and I don't see why it's so difficult
14-12-2021 05:58 PM - edited 14-12-2021 06:19 PM
Yes @Fahimuddin2212 unless you opted out the extra would renew on day 30. From what you have written it sounds like Vodafone have added a further 30 days.
You probably have already been through the bill, speak to live chat or Customer Services for your billing enquiry or speak directly to the Social Team with a link to the thread here: Contact Us
edited to add: If you are sending a limited number of international texts, you don't need a bundle, the charge for texting an international number is 35p per message.
When you send the text you use the country code 039 followed by the remaining part of the number.