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Billed after 1 day leaving 14 day cooling

francie302
2: Seeker
2: Seeker

So I took a 12 month sim only deal out on the 12th November 2023

Cancelled it 13 November 2023

I got a bill how could I get a bill if I hadn't even used it

This is within the 14 day cooling of period 

2 REPLIES 2

AnnS
17: Community Champion
17: Community Champion

The best way to get this clarified is by contacting Customer Services @francie302 live chat works well. There is also the Social Team contactable through social channels by following this information. Contact Us   The first bill is usually received within a week and this was more than likely already in the system.

As far as is known you would have been charged 1 day, understand you hadn't used the SIM.

Getafix
16: Advanced member
16: Advanced member

You still have to pay for one day, so there will be a bill for that.