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14-11-2023 05:12 PM
So I took a 12 month sim only deal out on the 12th November 2023
Cancelled it 13 November 2023
I got a bill how could I get a bill if I hadn't even used it
This is within the 14 day cooling of period
14-11-2023 06:28 PM
The best way to get this clarified is by contacting Customer Services @francie302 live chat works well. There is also the Social Team contactable through social channels by following this information. Contact Us The first bill is usually received within a week and this was more than likely already in the system.
As far as is known you would have been charged 1 day, understand you hadn't used the SIM.