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Pay monthly

Blacklist my phone

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2: Seeker

Why vodafon refusing blacklist my phone ??? Insurance company wont proces My insurance claim without getting the phone blacklisted and im on the middle getting promises from vodafon that they are going to blacklist it but it never happened???? Ive been waitting for 3 weeks now wolithout a phone

Its a contract phone from vodafon so vodafon shoud get it sorted !!! Im soo disappointed with the customers services here and i wont be able to make any further payment towards my contract untill they black list the phone

help please !! 

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Moderator

Hey @Aida90, thanks for getting in touch with us. I'm very sorry to hear of your recent experience with us. We can defintely help you with this. Please refer to the private message I've sent to you and follow the instructions on how you can contact us. 

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9 REPLIES 9
17: Community Champion

Hi @Aida90

 

The forum Team will pick this up as soon as possible and solve the blacklisting issue.

 

In the meantime it is very important that you continue to keep the account up to date, you only need to look around this forum to notice how quick Vodafone can be reporting against a credit file.

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2: Seeker

The team of vodafon saying the system refusing blacklisting the phone  

the request submitted twice for more then 2 weeks and still counting

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Moderator

Hey @Aida90, thanks for getting in touch with us. I'm very sorry to hear of your recent experience with us. We can defintely help you with this. Please refer to the private message I've sent to you and follow the instructions on how you can contact us. 

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2: Seeker

calling 191 not needed as vodafon been contacted countless of time and they just dont want to do it!!!  and now you guys also saying you can’t do nofing saying call to reach customer services seriously??? As if i haven’t spoken to customers service on the firts place!!! 

Im very disappointed im ending my contract with vodafon i wont keep up with any monthly  payment from now on and i will take this forward to the  financial ombudsman

thanks for the brilliant help guys!

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13: Advanced Member

@Aida90

Whatever you do, don't just stop paying your contract - you'll make your situation worse by wrecking your credit rating. Follow the instructions in Dane's PM to get in touch with his team - they're experts at sorting out this sort of problem.

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3: Seeker

I am also experiencing the same problem. I have chased for 2 weeks and am going on holiday in a remote area this week - I need my phone! I have contacted Vodafone 5 times and am fed up of chasing. Something needs to be done because I am close to leaving Vodafone.

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Moderator

@ak34 I'm sorry to hear you're also experiencing problems blacklisting your phone. We'll be more than happy to look into this for you 😊

So we can access your account and take a closer look, I've sent you a private message with details on how to get in touch with our team. 

 

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kpt 2: Seeker
2: Seeker

Hello,

 

I have the same problem: I have lost my phone on 04 Sep 2019 and I'm still waiting for a proof of usage and blacklisting.

I have requested many times and i have spoken too many times with Vodafone about it.

The last 2 "proof of purchace" I received didn't had any info about blacklisting, after I have been assured that the phone has been blacklisted.

 

For a 'up to 5 working days' service, now will be at least 15 working days.

 

 

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Moderator
Moderator

It's a shame to hear you've had this experience with requesting your proof of purchase from us @kpt, I understand exactly how frustrating this must be for you. So a member of our team can help get things sorted for you right away, please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.

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