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Hi, I need to cancel my Vodafone pay monthly contract on my mobile. I require a Vodafone worker to do this for me ASAP as I cannot call the Vodafone cancellation number.
You can do this by text now by using a PAC or STAC code.
Text PAC to keep the number on an alternative network, as soon as you use the PAC the contract will immediately end.
Text STAC if you don't want to keep the number, but this is going to mean submitting the STAC to any other network.
Ending the contract with a text saves contacting Vodafone and, providing you are out of contract, the contract will immediately end without any 30 days notice any any further charges.
See here: Cancel Account
1. What is 'STAC', what does it mean it will be submitted to another network
2. Where can I check if I'm out of contract or in
Your application or online account will give the contract end dates @Sam2 Providing you only have one number on the account you can also text INFO to 85075.
A STAC is a service termination authorisation code', the only problem is the code needs to be submitted to any other network to be actioned, if you know anyone on an alternative network they can do this on your behalf without it having any effect on the account and your Vodafone contract will immediately end.
Alternatively, order a PAYG SIM from any other network, text PAC and port the number the other network, this will immediately end the Vodafone contract when the number moves.
Just remember to keep the direct debit in place until you receive the find 0.00 bill as your confirmation there is nothing further owing.
Yes please let me know my contract end date. Also, what do I need to text at what number to end the contract?
Take note of @Farai reply in regards to the part highlighted as ' here ' in red lettering.
That's a link to the Social Media Team's pages. So tap on that to be able to start the journey to acquire your contract end date.
You can't be given that information from here as your account can't be accessed from here.
So to recap on what you've been advised on this thread by @AnnS and myself and a Vodafone Social Media Team Member.
In regards to texting to end your contract.
There is a STAC option which ends your contract , moves you to another network but gives the mobile number back to Vodafone to re use when they want.
“ Switch to another network and get a new number - get a STAC code.
If you text us, you'll need to send us your 4-digit account PIN. Delete the message after you've sent it so no-one can see your PIN. Find out how to set up or change your account PIN
There is the PAC option which ends your contract and you retain your mobile number to use on another network.
“ Switch to another network and keep your number - get a PAC code.
If you would like to text us, you'll need to send us your 4-digit account PIN. Delete the message after you've sent it so nobody can see your PIN. Find out how to set up or change your account PIN
Or ask Vodafone to move your monthly contract to Vodafone Payg which takes 30 days, and ends the monthly contract.
Or give Vodafone 30 days notice to end the contract.
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