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Pay monthly

CANCEL MY CONTRACT

Sam2
2: Seeker

URGENT

Hi, I need to cancel my Vodafone pay monthly contract on my mobile. I require a Vodafone worker to do this for me ASAP as I cannot call the Vodafone cancellation number. 

Thank you

-S

 

 

 

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10 REPLIES 10
AnnS
17: Community Champion

Hi @Sam2 

 

You can do this by text now by using a PAC or STAC code.

 

Text PAC to keep the number on an alternative network, as soon as you use the PAC the contract will immediately end.

Text STAC if you don't want to keep the number, but this is going to mean submitting the STAC to any other network.

Ending the contract with a text saves contacting Vodafone and, providing you are out of contract, the contract will immediately end without any 30 days notice any any further charges.

See here: Cancel Account 

 

 

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Sam2
2: Seeker

1. What is 'STAC', what does it mean it will be submitted to another network

2. Where can I check if I'm out of contract or in

Thanks

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AnnS
17: Community Champion

Your application or online account will give the contract end dates @Sam2 Providing you only have one number on the account you can also text INFO to 85075.

 

A STAC is a service termination authorisation code', the only problem is the code needs to be submitted to any other network to be actioned, if you know anyone on an alternative network they can do this on your behalf without it having any effect on the account and your Vodafone contract will immediately end.

 

Alternatively, order a PAYG SIM from any other network, text PAC and port the number the other network, this will immediately end the Vodafone contract when the number moves.

 

Just remember to keep the direct debit in place until you receive the find 0.00 bill as your confirmation there is nothing further owing.

 

 

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Sam2
2: Seeker

Texting INFO returned a Vodafone technical error. Please give my contract end date from your end. 

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BandOfBrothers
17: Community Champion

@Sam2 

 

Unfortunately there is no account access via this forum.

For that info please call 191 , use Live Chat or contact the Vodafone Social Media Team's via Contact-us-for-account-specific-queries. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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Farai
Moderator

Sorry to hear that you've been getting an error @Sam2. As @BandOfBrothers suggested, we can help you take a closer look at the account and clarify the contract end date for you. If you'd like our help, please don't hesitate to drop us line here via social media 😊

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Sam2
2: Seeker

Yes please let me know my contract end date. Also, what do I need to text at what number to end the contract?

Thanks

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BandOfBrothers
17: Community Champion

@Sam2 

 

Take note of @Farai reply in regards to the part highlighted as ' here ' in red lettering.

That's a link to the Social Media Team's pages. So tap on that to be able to start the journey to acquire your contract end date.

You can't be given that information from here as your account can't be accessed from here.

So to recap on what you've been advised on this thread by @AnnS and myself and a Vodafone Social Media Team Member.

 

In regards to texting to end your contract.

There is a STAC option which ends your contract , moves you to another network but gives the mobile number back to Vodafone to re use when they want.

 

From Cancel-your-account 

“ Switch to another network and get a new number - get a STAC code.

If you text us, you'll need to send us your 4-digit account PIN. Delete the message after you've sent it so no-one can see your PIN. Find out how to set up or change your account PIN

  • Text STAC + PIN - for example, STAC 1234
  • Remember to include a space between STAC and PIN
  • Send to: 75075 ”
  • Give the code to your new provider 

There is the PAC option which ends your contract and you retain your mobile number to use on another network.

“ Switch to another network and keep your number - get a PAC code.

If you would like to text us, you'll need to send us your 4-digit account PIN. Delete the message after you've sent it so nobody can see your PIN. Find out how to set up or change your account PIN

  • Text PAC + PIN - for example, PAC 1234
  • Remember to include a space between PAC and PIN
  • Send to: 65075
  • Give the code to your new provider ”

 

Or ask Vodafone to move your monthly contract to Vodafone Payg which takes 30 days, and ends the monthly contract.

Or give Vodafone 30 days notice to end the contract.

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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Sam2
2: Seeker

Hi what number do I text STAC to?

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Farai
Moderator

Hey @Sam2 👋 You can follow the steps highlighted by @BandOfBrothers,‌‌ I've pasted them below for you 👍

  • Text STAC + PIN - for example, STAC 1234
  • Remember to include a space between STAC and PIN
  • Send to 75075 
  • Give the code to your new provider 
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