CCJ order on debt that shouldn't be there

[psych]

I thought I had enough of Vodafone, but here we are...

I had a pay monthly account that we finished the account with and closed the line by calling Vodafone and instructing them that we would no longer be with them and would you please shut down our stuff. We also requested and used a PAC code to transfer our number to another provider. All standard stuff...

It then turns out that Vodafone has not closed down the line and instead left it open and attempted to collect money from the bank account DESPITE us notifying them over the phone from a Vodafone mobile that we would instead be moving to a new supplier. The new supplier took on the PAC code and opened the new mobile contract with us, no problems there.

Without informing us, Vodafone then instructed debt recovery solicitors to attempt to recover the debt that they assumed our closed account had. The trouble is, however, that we moved house and so all the letters from the solicitors have gone to the old address, so we only first knew of the disgusting action that Vodafone were taking, several months after it began. Because we did not know of this and so have not replied to any requests for information, the solicitors have then submitted a request for CCJ to be put against us.

This debt is not our fault, we have followed Vodafone's guidelines and yet they have instructed a law firm to take legal action for a debt that should not be there. What on Earth should we do to cancel this blatently incompetant course of action from Vodafone?

[BandOfBrothers]

This is going to be needed to be thoroughly investigated @psych

Once the Vodafone Social Media Teams here catch up with your thread they'll private message you and get their Credit File Specialist Team to help you too. 

When you passed the Pac to the new network which when used by the new network auto closes the Vodafone contract may I ask did you leave your direct debit live or cancel it ?

I ask as we sometimes see that a direct debit has been cancelled before the final bill which takes 2-4 weeks to be produced and then paid via direct debit along with any relevant refunds.

Vodafone would send a £0 bill and sorry your leaving letter to confirm everything is finished. 

It's a shame the people at your old address could not forward you mail.

I appreciate that hasn't helped the situation but one can appreciate that's not in Vodafones control.

They are also not required to give prior notice before adding a default if they feel avenues of collection have been exhausted.

I wish you all the best with this situation. 

[psych]

Hi,

We did not cancel the contract direct debit, we just told Vodafone that we'd be leaving after the contract ended and, when it did end, we requested and used the PAC code given to transfer the number.

Thanks

[BandOfBrothers]

Ok @psych

The Credit File Specialist Team will be able to collate all this from the Vodafone Account and investigate for you.

[Iankorne27]

The same has happened to me. Can some from the credit team contact me and investigate.

thanks

[hrym]

Account access is no longer via the forum.   However, if you drop a note to the Social Media team on Facebook or Twitter, they'll be able to take your details and get this escalated for you.

[Iankorne27]

I have responded but not received reply

[hrym]

It'll take a little while for the team to pick up your post, but they'll get to you in due course.  Just hang on.

[Iankorne27]

Thankyou

[TJ]

Thanks for getting in touch @psych. So one of the Credit File Specialists in our team can take a closer look into this for you, I've sent you a private message with details on how to get in touch.