Dear Vodafone
After cancelling my contract and phone within the cooling off period in MAY 2023!, you are still refusing to rectify the situation. Via BPO solutions over two month ago I got a letter out of the blue stating I owed Vodafone £136 for an airtime contract, that apparently carphone warehouse didn’t not close down when they should have. I’ve made numerous calls to Vodafone, whose overseas call centres are utterly incompetent and a complete waste of time. I cannot even get past security. This means 3 initial security questions, then followed by another 5, two of which relate to the account which I know nothing about because it shouldn’t exist!!! I’ve opened two complaints procedures with promises to call me, the latest being today and still no call. This debt is all over my credit files. It’s affected my credit over Xmas, and despite knowing all the circumstances regarding this account that I closed within two days, over 7 month ago, yourselves (who the debt is under) carphone warehouse and BPO solutions refuse to do anything about this. I can wait to see all the data from all these companies when I ask for a SAR and the relevant ombudsman investigate this shambles that no one is taking responsibility for or sorting out. It’s an absolute disgrace that a company like Vodafone can demand money for an account that shouldn’t exist, then do everything in their power to stop the customer from disputing and getting the incorrect debt quashed. Hiding behind a 7 security questing wall in another country on the other side of the wall. Disgraceful behaviour by a company that deals with financial products and customers details. When is an agent or Vodafone employee that works in this country and understands the horrific state of this affair going to contact me????!!!!!
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