Cant activate youtube premium

[ddddddd]

'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired  16th of september, but message still keep popping up. 

[Beth]

Hi @ddddddd, If your subscription was cancelled as of Sept 16th you shouldn't be seeing this message. When you requested to cancel, have you had confirmation from YouTube that this was done, or do you still have access for the remainder of the month you've paid for? 

[ddddddd]

Ive cancelled few weeks before 16th, my subscription expired on 16th.  Since then I dont have youtube premium, but Im still seeing message. 

[Jason]

Thank you for the confirmation. To take a closer look, we'll need to access your account. To move forward, please get in touch with our Social Media team. 

[repask]

Hi @Jason

I'm having similiar issue. I have upgraded my Vodafone Plan to a new one with a new phone. All my old subscriptions were cancelled (Netflix, Amazon Prime, Youtube Premium, Spotify) as a result. I then tried to add all these subscriptions back on the same phone number, but onto my new plan and I'm having issues with adding Youtube Premium. I was able to add all other services without issues.

When I browse to https://offers.vodafone.com/subscriptionplus/gb and I try to add Youtube Premium, I'm told I'm not eligible for the 2 free months, because I already had this promotion on my recently updated Vodafone account. I get this message:

I then agree to proceed without the 2 free months, click on the ADD button, and get a checkout page showing that I'm purchasing YouTube Premium with 2 free months. Maybe this is the issue that's causing the error. The basket/website includes the promotion when it shouldn't be on my account.

I then click on Confirm and on the next page that loads it throws an error.

This happens every time I try it on my PC via a browser. I tried it on my phone through MyVodafone app which opens the same page and I tried it via SMS link which also opens the same page. It always fails with the same error and same process.

Could you help?

Thank you,

Patrik

[Janey]

Hi @repask Thanks for dropping us a message. You should be able to sign up without the trial so I'm sorry this hasn't been the case. We'd be more than happy to take a closer look at your account and investigate this further. Please pop us a message on our socials get started. 

[repask]

Hi @Janey 

Thank you for coming back to me so quickly. I'm just waiting for someone to reply on Facebook Messenger. I've been trying to resolve this with Vodafone support for nearly 2 months since I upgraded my Vodafone plan, and no one is able to fix it. I hope you guys will be able to help or get through to someone who can.

[Janey]

Thanks for letting us know @repask Fingers crossed they'll be able to get to the bottom of this!

[repask]

Hi @Janey 

I was just told by one of your colleagues via Facebook Messenger that, unfortunately, I can't get a YouTube Premium subscription added to my upgraded Vodafone plan because I already had 2 free months before. Is that correct?

The website message says the exact opposite:

"It looks like you've already had a free trial. You can still add Youtube Premium to your bill for £12.99 per month, which you can cancel at any time."

It allows me to proceed with a normal YouTube Premium subscription without the 2 free months, but then it fails with an error.

Can you please have someone look into it and reach out to me? I keep getting different responses, and they all seem to be aimed at not dealing with the issue but instead telling me off from trying to add the Youtube Premium subscription back to my Vodafone plan.

Your help is appreciated.

Patrik

[Janey]

Thanks for letting me know @repask It's certainly the case that you can't take advantage of the two free months offer again, but from my understanding you should still be able to add it to your plan to be billed for in full. The only thing that might be stopping it is if you've still got active YouTube Prime subscription already. We're unable access accounts on this platform so the social media team are best placed to investigate this further you. Rest assured that they'll keep looking into it and raise any feedback where needed.