Cant activate youtube premium

[ddddddd]

'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired  16th of september, but message still keep popping up. 

[Tal]

Hi @Buckles, I'm sorry to see that the issue has still not been resolved for you and your complaint has not been handled the way it should. Please contact us on social media so we can get your complaint raised for you and check on any updates with your issue.

[Morgs28x]

So it won’t let me get my subscription either, I’ve reset the app and everything I can think of and it still won’t work. It just stays on the same page that I have posted on here, I’ve even been on the chat and they said there’s no reason for it not to work! So annoying, can you please help or give me some advice please?

[Lucy_F]

Hi @Morgs28x If you're continuing to face trouble, please reach out to us via our Social Media Team on the contact information found here and we'll get things looked into. 

[Morgs28x]

• Thank you for responding back to me Lucy🙂 I’ve been on the app on to the rewards and still won’t let me get my premium subscription for YouTube m. So now in round contract the team you have provided me. Once again just wanted to see if it was the same as yesterday and it sure was. Have a great day  

[Buckles]

I bring good news! Today I spoke with Mohamed who was able to reset my account and I now have YouTube Premium.  

Unfortunately I did have to raise a complaint but to their credit, Vodafone responded the same day. Mohamed was able to tweak something that the call centre staff couldn't do. I then had to log in on an incognito tab in Chrome and it all worked. I am being refunded some of the charges where I was paying for the entertainment pack and not able to use it.  

If you are still waiting, there is a solution. I would urge you to raise a complaint via the online form and it will be sorted out for you. It's a pity that it has to become a complaint to get it sorted but I'm so glad it has been. 

Good luck everyone! And top marks to Mohamed 😁

[Macfadd77]

Great news . Mine was also fixed after a week of waiting. Not exactly sure what they did but was sent a new link to click on and it all magically worked again!!

[RvI123]

For 12 months or 24?

[Macfadd77]

24 months

[jhonmu692]

24 months dear

[jhonmu692]

Hi,

Good news! I spoke with Mohamed today, and he was able to reset my account—now I finally have YouTube Premium.

I did have to file a complaint, but to Vodafone’s credit, they responded the same day. Mohamed managed to fix something the call center couldn't, and after logging in through an incognito tab in Chrome, everything worked. They're also refunding me for the time I was paying but couldn't use the service.

If you're still waiting, I highly recommend submitting a complaint through the online form—it gets things moving. It’s frustrating that it takes a complaint to fix it, but I’m just glad it's sorted.

Regards