Cant activate youtube premium

[ddddddd]

'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired  16th of september, but message still keep popping up. 

[repask]

Nothing so far. I've been without YouTube Premium since my Vodafone plan upgrade in September 2024. They're supposedly working on resolving it, but no progress so far. I'll update this post once there is any progress.

[Samson24]

After spending a month messaging the Social Media team through X there was no solution given to me apart from suggesting that I "add one of the alternative options" instead of YouTube Premium. Up to the final message I was told repeatedly that the Entertainment Team were looking into this. In my opinion, I don't think this will ever get resolved.

[Buckles]

I'm currently having the same issue. I renewed my contract but cannot activate You Tube premium. Each time I try I get the error message (shown higher in the thread) or I get taken back to the home page to select an entertainment package again.  It's currently being investigated. 

You Tube premium worked fine when it rolled onto the monthly charging option, it just won't work via the Vodafone package. 

[oldsch00l]

I’ve had exactly this issue for almost a month now (contract renewal with Entertainment, can’t activate new YouTube Premium subscription due to an existing active subscription despite it showing as expired on YouTube site/app). I’ve spent countless hours on chat and calls with Vodafone support, deleting and re-adding the entertainment pack, deleting cookies, clearing caches, trying multiple browsers/devices etc. - all to no avail.

I think I may have a light at the end of the tunnel though… Tonight I raised a complaint via the online form, and got a call back within an hour from a very helpful member of the customer care team. They seemed very familiar with the issue and are going to delete my account completely (may disrupt mobile service for 24-48 hours) and set me up afresh. If this doesn’t work, they’ll credit me the full amount for 24 months YouTube Premium so I can just subscribe direct with YouTube rather than through the Vodafone link. Fingers crossed! I’ll post an update to let you know how I get on.

[oldsch00l]

@Samson24 @Buckles @ddddddd Further to the above, I can confirm that the issue was resolved for me following raising a complaint and having my Vodafone account fully deleted/reset. Worth mentioning, this did leave me without mobile service for a few days but worth it as I finally have my YouTube premium subscription back after having all but given up any hope! Good luck