Hi @bobbysbus
The process is found in complaints/code-of-practice.
There isn't an email address.
The Vodafone Social Media Team's via Twitter DM or Facebook Messenger are also part of the Customer Escalation Department.
Contact-us-for-account-specific-queries.
If we as fellow members can help or guide you then please consider elaborating.
I hope the above helps.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
