Content lock age verification not working

[Elshad]

 

I recently started with Vodafone on a new contract and tried to remove content lock by verifying my age using my debit card. Every time I tried I got an error message, as seen in the screenshot.

All my details are correct e.g. billing address and I have tried several different combinations e.g. adding Mr in front of my name.

I remember having this *exact same problem* two years ago on my old Vodafone contract, and eventually had to go to a store to have them verify my age.

Has anyone actually been able to use the online age verification thing?

It seems to be permanently broken for me.

 

[BandOfBrothers]

Perhaps see if Live Chat or Customer service on 191 can help @Elshad 

The Vodafone Social Media Team's on Contact-us-for-account-specific-queries should be able to help too.