I cancelled my one number contract with you in November when I cancelled all my phone and one number services. I was informed that I HAD to keep the one contracti had with you which wasnāt out of contract yet. They said they were transferring that number to a sim on;y contract which I could cancel after 3 months usage. It appears that they did not end the contract for the one number attached to the one sim only service which I was forced to take out. To be honest all the calls and all the stress I just wanted it over and done with. Iāve been with Vodafone for almost 20 years and yet when it came to getting new phones with them as upgrades to the phone contracts I ALREADY HAD with you, I was refused. When they refused they said it was because I failed a credit check! I earn over Ā£65000 a year and have next to nothing in outgoings as I have no mortgage outstanding on my million+ home. None of this mattered, nor my 20 years with your company. I failed a credit check for no discernible reason. Why not just buy the phone/watches for which I held 6 of! Well I have kids and they need phone contracts or they cost me a lot more than the Ā£300+ that the contacts did. I called in March to get the sim only cancelled and was to;d this wasnāt possible as my contract had actually been kept as a pay monthly contract and my attached one number had been cancelled initially but then added back on with no discussion with me. I received no emails or messages of any sort. Well, thatās not true, I did receive an account overdue, that month. The only reason that I was made aware it was an issue when my credit rating site showed TWO unpaid defaults against my rating. I have a perfect credit history. I have never missed a payment for anything in at least 10 years. Yet here you are claiming two missed payments. It transpired that the one number had been cancelled but then added back on again? I even have an email saying it was cancelled. No email to say it had been added back though! I am beyond fed up with you now. I get no joy from the customer service despite numerous calls. I do have plenty of āplease donāt goā emails from you, which is a absolute joke. I also discovered when checking my information on the one contract that I had to leave with you, had not been downgraded to a sim only at all but in fact had stayed exactly the same on exactly the same price. So now my sim only Ā£25 a month I was promised has actually been running at Ā£100 ish. I had set up a payment to you for the Ā£25 I was promised and because that was considered a payment, it was apparently considered as accepting the new contracts they had set up. So now Iām sitting here with two new contracts one for about Ā£60 ish a month and one for Ā£35 ish a month that I most certainly never agreed to and had I have known this, I would have immediately paid out the contracts at whatever cost because itās easier to do that than dealing with you. I was promised this would all be sorted, whilst on the phone, mainly because of previous experience I refused to end the call till it was done. I was promised it was and told I would receive an email to that effect. However I am spitting feathers with the way you have treated me despite a clean credit history and 20 plus years with you at over Ā£200 a month, Iām instead faced with two contracts that I did not agree to and two missed payments stitting on my credit history. Itās silly I know, given my situation; but youāve cancelled nothing and Iām here still being charged Ā£100 a month. I actually couldnāt be;Iāve what I was seeing. I came immediately to my app to be confronted with this mess. I obviously paid whatever was outstanding at that point and called again to sort the situation out. I was again assured that it would be done. Nothing has been done, as my ācontractsā are still being changed at these unacceptable costs. I am quite overcome at the sheer level of Incompetence shown by multiple members of most teams I have spoken to, not to mention that I invariably always ended up with managers and no end of staff from the customer services and the ācustomer regions teamā who insisted that the only way to sort this issue was to cancel the one number and move to a Sim only contract. The reason for that was something to do with the contract end dates of each contract. To be honest there was no one I spoke to that provided the same answer as the next, but I was left with the promise I have explained here. As you can discern from the length of my question, I am spitting feathers over this. What can I do now that two contracts have been reissued (despite me failing a credit check?) and Iām left with these very long lasting affects to my credit history? I need someone who actually has the authority to understand what has gone on and that has the authority to fix it. Why one eart would anyone continue paying Ā£30 for a watch that was paid off over a year ago now? I just do not understand how ANYONE can see that as an ok thing to do. I hold out little hope, but I need help here; not least to rectify the missed payments and to remove them.
