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Pay monthly

Data speeds on Sim only contract

dazzabird
4: Newbie

good day all

I  Have a question that I’ve been getting several different answers…

I know that with the Unlimited data plans I have the option of various data speeds

 

but with plans with a allocated amount of data…what speed should I be gett8ng

Been offered in my account a 100gb on sim only for £10 a month with unlimited calls and texts…Now this is advertised as a 5G plan…

so wondering if it has any speed limits applied to it 

 

thanks 

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15 REPLIES 15
AnnS
17: Community Champion

Hi @dazzabird 

 

It's only the unlimited plans where there is a speed cap, if you take an alternative RED plan, it won't be capped.

 

From what you have written this could well be a Basic plan, and this will have a speed cap.  You need to look for a plan where you will receive the fastest speed possible or Vodafone's superfast 5G.

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WelshPaul
12: Established

@AnnS wrote:

From what you have written this could well be a Basic plan, and this will have a speed cap. 


I have a Basic plan, and I have no speed cap.

Screenshot_20210727-094530_Samsung Internet.jpg

Screenshot 2021-07-27 at 09.54.00.png

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AnnS
17: Community Champion

Perhaps you are lucky @WelshPaul  but Basic Plans do have a speed limit of 10 mbps. This is mentioned here:

Vodafone Basics 

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WelshPaul
12: Established

I am not lucky, they do not have a speed cap. 

See my second screenshot and see here:

https://www.vodafone.co.uk/shop/bundles-and-sims/sim-only-deals/basics/

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WelshPaul
12: Established

@dazzabird wrote:

Been offered in my account a 100gb on sim only for £10 a month with unlimited calls and texts…Now this is advertised as a 5G plan…

so wondering if it has any speed limits applied to it 


There would be no benefit at all to having 5G if a speed limit was imposed on it. 🤔

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AnnS
17: Community Champion

@WelshPaul 

 

I would suggest you look at the SIM only tariffs from Vodafone, if you click on plan details you will see further information on speed and the maximum speed that can be achieve over 5G on each of the tariffs.  To achieve the fastest speed possible a customer has to be on an unlimited max plan or one the new new Xtra unlimited plus plans.

 

To help any other customer reading this thread this information is here: SIM only 

 

 

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WelshPaul
12: Established

To be fair here, Vodafones website is full of miss information or written in a way that could mislead their customers into thinking it means something else. You can click a link and you will be told one thing, click another and you're told something else. I remember you saying that OneNumber isn't available to customers on a Basic Plan (you're probably right), yet when I enter my number here it says that it is available to me (I ported in my old T-Mobile number that I have had for years)? I'm also told that there is no roaming abroad at all, my phone won't work outside of the UK, PERIOD! Yet my bill clearly states under the "Bundle and extras" section that "Vodafone Global Roaming" is included (whatever that is - I don't travel abroad and so doesn't affect me either way)? I'm also told in the T&C's that I'm restricted to 10MB download speeds, yet clearly, I am not. It clearly states on the website I get the "Fastest available download speeds"? We are told that we will lose any remaining calling credit if we switch from Vodafone Pay Go to Pay Monthly and yet again on the number transfer page it states "We'll apply any credit left on your Pay as you go account to your first Pay monthly bill.". I can go on and on.

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dazzabird
4: Newbie

7FC7ED10-1FBB-44B6-A756-C09541422146.pngThis is what I have been offered….

 

interested in thought on data speed I’ll get 

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WelshPaul
12: Established

You will not have any speed caps in place with that plan. Only the Unlimited Lite and Unlimited plans are speed capped according to the Plan Details. It's worth mentioning that you will have a 14 day cooling off period. So, if you're unhappy with anything you can cancel or revert back to your old plan. 👍

As for what speeds you're likely to get, it will vary area to area based on various things such as terrain and network congestion etc. If it helps at all, when I was on Pay Go, I got speed tests in the 250MB+ range. I had good 5G signal and those results were from tests run on a Samsung S21 Ultra.

Screenshot 2021-07-27 at 14.08.14.png

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Farai
Moderator

Hey @WelshPaul, we really appreciate you pointing these out for us 👍 Some of the points you've highlighted we are currently in the process of getting them amended already. However, I've also submitted a new request for information in the T's&C's to double checked as well. Thank you again for taking the time to provide us with the information you have 😊

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dazzabird
4: Newbie

Thanks for your responses.

another quick question…

I’ll assume a esim and physical sim will have the same speeds ?

ive bought the plan and gone for a esim and will use in my oneplus Nord 2 which should arrive today.

 

thanks again 

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AnnS
17: Community Champion

Hi @dazzabird 

 

As far as I can see the phone you would like to use with an eSIM is not compatible with Vodafone.  See here: Discover eSIM 

 

If you were able to use an eSIM it wouldn't make any difference to the data speed.

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WelshPaul
12: Established

I don't think the OnePlus Nord 2 has an eSIM?

(From the searches I made it supports dual Nano SIM only.)

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WelshPaul
12: Established

@AnnS wrote:

Perhaps you are lucky @WelshPaul  but Basic Plans do have a speed limit of 10 mbps. This is mentioned here:

Vodafone Basics 


It's possible that Vodafone have updated the website, link and/or airtime agreement document since @AnnS and myself last posted.

Basic SIM only plans are located here:

https://www.vodafone.co.uk/shop/bundles-and-sims/sim-only-deals/basics/

On the above page there is a link to the Airtime agreement and charges guide 2020 [PDF: 86kb] as shown in the image attached below.

Screenshot 2021-08-06 at 16.16.51.png

It clearly states the following under the "Mobile data speed limits" section:

Mobile data speed limits apply to our Vodafone Unlimited Lite and Vodafone Unlimited plans only. The maximum upload and download speeds you could experience on your device with these plans are as follows: Vodafone Unlimited Lite - 2Mbps and Vodafone Unlimited - 10Mbps. If you have chosen one of these plans, please note you are not guaranteed to experience the maximum speed stated for your particular plan - the actual speed you experience will depend on a number of factors including location, network coverage and network signal.

 

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rconway
4: Newbie

Sounds like a limited-time Vodafone direct deal. It says 5G as this plan is not speed capped.

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