Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Default Still on Credit Score

alex_oneill
2: Seeker
2: Seeker

‎16-01-2023 03:44 PM

Hi,

I had an unjust default put on my credit score which I was assured would be removed last September - I have the transcript of my conversation where it stated how sorry Vodafone were about this (as it's causing all kinds of problems) and that it would be removed ASAP....

It's still on my report and I need it removing, can anyone help please?

Transcript details:

Reference Number: 766565290623955925
DATE/TIME: 2022-09-02 13:36:17
0 Thanks
3 REPLIES 3

Gemma
Community Manager
Community Manager

‎17-01-2023 02:19 PM

@alex_oneill - I can understand your concern about this and I'm sorry to hear it's causing issues. My team can take a look and also check why this wasn't resolved before. Please get in touch with us through Social Media. 

0 Thanks

alex_oneill
2: Seeker
2: Seeker
In response to Gemma

‎17-01-2023 08:31 PM

Hi Gemma, I don’t have access to Social Media, I went via the Bot as it suggested on the page I clicked through to but it was no help.

I really need help resolving this please:

Transcript details:

Reference Number: 766565290623955925
DATE/TIME: 2022-09-02 13:36:17
0 Thanks

Effie
Moderator
Moderator
In response to alex_oneill

‎18-01-2023 08:53 AM

Unfortunately there is no account access on the forum @alex_oneill so unless you come through to us on social media, LiveChat or by calling 03333 040 191 we won't be able to check the account and get this sorted. Are you able to create a Facebook or Twitter profile just so you can message our team? You can delete it once we have everything resolved! 

0 Thanks