Default on credit file

[Garyp08]

I contacted Vodafone at the start of the Covid pandemic to cancel my mobile contract and advise that I would not be able to make payments until back to work.  I received no contact or letters following this call. 

In November 2020 I called to make payment of the outstanding balance being back at work. 

During December I was advised by my landlord that Vodafone had placed a default on my account due to non payment. I have been with Vodafone for 10+ years and never missed a payment on this or any other account I have prior to the Covid pandemic. 

Having called Vodafone multiple times and been left on hold for ages I have been told that there is no record of my notifying them and that I would have needed to call each month to advise them. They also said that letters had been sent, but this was to an address I moved from many years ago. 

Any advise would be welcome.

[BandOfBrothers]

What did the Vodafone Agents advise when you rang to inform them of your situation  ?

Vodafone and financial-difficulties 

I totally understand that people are having troublesome times both with the Pandemic and the financial issues that can come as a result.

Vodafone won't pause a contract unless it's  for a member of the armed forces who has been deployed so can't use a mobile phone.

They can offer a payment plan but that comes hand in hand with a probable marker being left on the person's credit file. 

As you've signed up to a minimum term Vodafone would expect that you stick to your part of the contract.

I know that sounds harsh @Garyp08 but I don't mean it that way.

By all means speak to the Vodafone Social Media Team's via Contact-us-for-account-specific-queries but being totally honest they may not remove the default as they'll find it warranted as payments were stopped which I assume you accomplished this by stopping your direct debit.

I truly hope things improve for you.