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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 63394 Views
  • 160 replies
  • 12 thanks

Spotify account help

Hi everyone - Can't seem to find anyone that's asked this question already....I have had the Entertainment package for the past two years and have been loving Spotify - so obviously do not want to give it up. Looking to upgrade on a Sim only plan and...

Rysmee25 by 3: Seeker
  • 699 Views
  • 2 replies
  • 0 thanks

iPhone 15 pro max delays

I ordered my iPhone 15 pro max on 24th September - I keep receiving emails telling me it’s still delayed. So my questions are:1- Does anyone know when we can expect to receive the iPhone 15pro max titanium natural colour?2- Has anyone actually receiv...

Failed Number Port

My old LYCAMOBILE mobile number was supposed to be ported over to Vodafone yesterday (11 October 2023) but as of this morning the porting process hasn't fully completed.I can use data, send and receive SMS and make outgoing calls all using the newly ...

Screenshot 2023-10-11 at 22.36.38.png
WelshPaul by 16: Advanced member
  • 7740 Views
  • 51 replies
  • 0 thanks

failed credit check but took £49

i applied for a phone contract and was told there would be no payment took intill order was successfully completed i failed credit chexk and it came up no money was taken but yet they did take £49 from my bank i want it back ASAP OR IM TAKIN this fur...

Failed Credit Check

Decided it was time to move from EE to Vodafone. Main reason was the low signal in my area. So, decided to go with Vodafone. Completed the order process for a Sim only deal and, to my surprise, my order was declined due to a failed credit check. When...

Hodman57 by 2: Seeker
  • 1506 Views
  • 2 replies
  • 1 thanks

Paying an old vodafone bill

HELP! Im currently applying for a mortgage and unknown to me there is a Vodafone balance on there. Must be from an old account as the date is May 2013.  Its £90 and i just want to get it cleared off. Ive spoken to numerous agents on live chat who wer...

Wrong Bill charged me £457 after cancelling contract

Hii have been charged £457 by vodafone. i dont understand why? in august i was using paymonthly sim and i was paying £10 every month from april or may.  but in august after 3 months of trial or probation  i decided to go for upgrade. i upgraded the p...

Physical sim to esim

hi,  I registered for a Physical sim to esim swap via the Vodafone website on 11th October,  website states it should happen within 24 hours,  5 days later,  I'm still on a physical SIM card. each day I have calling up Vodafone for a status report,  ...

Anonymous by Not applicable
  • 771 Views
  • 1 replies
  • 0 thanks

Unable to connect to London Underground WiFi - Android

I recently upgraded to a new phone (pixel 8 pro), and switched to an eSIM in the process.With my old phone I was able to connect to Vodafone Wifi on the tube, I had the authentication settings for the network set up as per this forum post: https://fo...