Disgusting Technical and customer service

[KEITH-1968]

Why are we putting up with script written so called technical chat, and customer service,  5 days into a what would normally be a 15-20 resolve, every time you contact them, for an update, they escalate, meaning delay by a further 24 hours,  6 days in no service and they will not give me my PAC code, as the ticket is still being worked on. 

People we need to highlight this, stopping other people becoming Vodafone victims.

Currently waiting on my complaint being dealt with time line 7-10 days really and all that time I've no service. 

Unprofessional, sub- standard, and amounting to criminal behaviour. 

This isn't customer service, this is back street dealing.  

[AnnS]

Vodafone can't refuse to give a PAC  @KEITH-1968 , you can end the contract by request a PAC by text or by logging into your account and selecting switch my network.  There is further information here: Cancel Account 

At a guess from what you have written you may have a network issue, this would be something the Social Team would be able to investigate, the Team can be contracted by following this link: Contact Us They would ask you to follow the network issues thread and complete the template, copy and paste the results back on the thread to give an example of the issue and something to work on here: Network Issues 

The other alternative is to follow the  complaints procedure on this link: Complaints 

[BandOfBrothers]

Hi @KEITH-1968 

I think people understand that sometimes things can go wrong, but then it's down to how this is put right that instills confidence back into the service or product.

I appreciate from your post that you're frustrated and unimpressed with what's happening to you right now and rightly so and are more ethan entitled to vent and highlight your customer journey.

Vodafone Customer Relations will now have to respond to your raised concerns and come to an amicable resolution.

If not then the Communications Ombudsman can be engaged by you to arbitrate on your behalf once Vodafone supply a Deadlock Letter.

I wish you all the best.   

[Lonelad]

I agree. As a physically disabled customer who has trouble typing it makes it impossible for me to get help after 20:00 which is when I am most active and able to deal with any problems of the day.

    I assume withdrawing the service may well allow customers to leave their contracts early as part of you service package has been withdrawn. Sadly going on Vodafone’s history, let’s not forget, I believe the ongoing issue with them using tax loopholes to not pay what the average U.K. citizen  would consider fair is still ongoing and at one point tax activists targeted Vodafone stores and it had no effect, the only way to let them know your not happy is to complain and leave.

    Sadly there are not enough people that expect a high standards of service who are willing to talk with their feet so just expect more and more services that employ people to be cut as a money saving exercise. Vodafone have already increased prices 4% above the contractual API rate for “costs of network upgrades” in reality 5G services are not for handset users and the true users will be companies needing low latency high bandwidth services like home broadband, self driving vehicles, drone delivery services and AI powered street security camera networks. On 4g speeds of 170mbits is totally adequate for handset use so we are now paying so vadafone can upgrade services that will not benefit handset users.