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Early upgrade

Richard_32
2: Seeker
2: Seeker

‎15-09-2022 05:20 PM

I was looking at completing an early upgrade online today but am told that there could be a lengthy delay in delivery of the new phone.  will the early upgrade cost be reduced and recalculated when the goods have been delivered or am I expected to pay an early termination fee for something I don't have the use of?  

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3 REPLIES 3

Rachael
Moderator
Moderator

‎15-09-2022 05:33 PM - edited ‎15-09-2022 06:07 PM

Hi @Richard_32 

We are sorry to hear this, please reach out to our team here whom will be more than happy to look into this in more detail.

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Richard_32
2: Seeker
2: Seeker
In response to Rachael

‎15-09-2022 06:02 PM

Thanks Rachael.  I get the message "access denied" when I click the link in your message

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Rachael
Moderator
Moderator
In response to Richard_32

‎15-09-2022 06:06 PM - edited ‎15-09-2022 06:10 PM

Hi @Richard_32 

I am sorry that the link didn't work for you, please try this link again here

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