Entertainment pack wrong billing

[jl329]

I have been in touch with Vodafone at least 4 times to sort out my entertainment package. I am being charged 9.99 extra when it should be inclusive. I have cancelled and resubscribe twice following their advice and I am still being charged. When I manage my subscription, it even says its inclusive until July 2022. I cannot get sense from Vodafone. They reassured me the charge is taken off but it is still there. 

I am sick of getting in touch and then getting disconnected or just plain wrong advice.

Has anyone had the same issue and how do I fix it?

I want to cancel this contract but they say I have to pay a cancellation fee, even though they are not providing the service. 

[Beth]

Hi @jl329! I'm sorry to hear about your entertainment package issues. We'd be happy to get this investigated and corrected with you. We're unable to access accounts over the forum as it's a public platform, but please get in touch with our Social Media team and they'll be able to resolve the problem, as well as correct your bills for you. Feel free to pop them over a link to this thread so you don't need to repeat yourself 🙂