main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Evo plan issue

Shamrock_Sean
4: Newbie

Hi

 

I seem to have a new issue where I have taken out a new additional Evo device plan. It shows as all active and I get the Pixel 6 Pro phone tomorrow. But for some reason whenever I try to make an additional payment on My Vodafone it keeps saying error. I am aware we can make additional payments on device plans and pay it off early etc but it is not letting meScreenshot_20211027-211926.png

 

It's been doing this all day now,see image

View more options
14 REPLIES 14
BandOfBrothers
17: Community Champion

Hi @Shamrock_Sean 

 

I'm wondering if you'll just need to let the account fully set up and let the phone be delivered before you can do anything on the additional account.

You could try logging out and back in and or clearing any relevant cookies, data , history , app cache and data to see if that helps.

You may also need to let the first payment complete,

Customer service on 191 , Live Chat and the Vodafone Social Media Teams via Facebook messenger or Twitter DM will be able to officially clarify.

Contact-us-for-account-specific-queries. 

You may also find some further info in https://www.vodafone.co.uk/mobile/phone-plan 

How do I pay off my phone early?

You can make additional payments to your Phone Plan at any time, by logging into your My Vodafone account online, or by visiting the My Vodafone app and choosing Your Plans > Device Plan.

Choose to pay off some, or all of, your Phone Plan early. Once it's paid off, you can continue with your current Xtra Plan, upgrade or leave. If you choose to continue with your Xtra Plan, you'll only pay to keep connected, so your monthly payment will be lower. " 

On a side note,  nice choice of phone.  :Winking_smiley:

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

View more options
Shamrock_Sean
4: Newbie

Ok thanks for reply I shall maybe wait a bit. I'm excited for Pixel phone yes 

View more options
Amanda
Moderator

@Shamrock_Sean 👋

As @BandOfBrothers has mentioned, you'll need to wait for the phone to be delivered and for the first payment to be taken, before you'd be able to make any additional payments towards your device plan 🙂 

View more options
Shamrock_Sean
4: Newbie

Thanks and if I pay off device plan early which I will do can I just cancel the airtime?? Or will that be still in contract?? I have come into a bit of money so will be able to pay most of it off shortly

View more options
Amanda
Moderator

Just to clarify @Shamrock_Sean - from the Evo terms and conditions online

"Device plan: means a credit agreement for the duration of the plan. A Monthly Airtime Plan (i.e. Xtra Plan) is required with your Device Plan. Device Plans up to 12 months require either a 12 or 24 month Monthly Airtime Plan. Device Plans over 12  months require a 24 month Monthly Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)." 

I'd recommend speaking to us via 191, so we can check your account and discuss all your options in full. 

 

View more options
Shamrock_Sean
4: Newbie

Ah thanks for that so I can close airtime plan if I pay off device??

View more options
Amanda
Moderator

That's right @Shamrock_Sean - you can either move to a 30 day airtime plan or cancel it completely. 

View more options
Shamrock_Sean
4: Newbie

Thanks and I sent the Pixel 6 Pro back now as it had a really bad signal issue. Tried my sim in other phone and it was fine so wasn't network in my area. Software was updated and reset too but it often only had 1 to 2 bars at best. Ordered a Galaxy S21 Ultra instead. But can anyone confirm if the making of additional payments is working or not for them?? Still isn't working for me

View more options
Mark
Moderator

How are you trying to make the additional payment @Shamrock_Sean, Online, through the app, or by speaking to us via 191 from your phone?

View more options
Shamrock_Sean
4: Newbie

I keep trying to make additional payments via My Vodafone online or on app but nothing works. Just keeps constantly saying same thing 'we are currently working on a fix, try again later'. Been like it for ages now 

View more options
Amanda
Moderator

Have you received your new phone through @Shamrock_Sean? It may take a little while to update on the systems and for the first device payment to go through, before you're able to do this. 

View more options
Shamrock_Sean
4: Newbie

Hi,thanks I just have one other annoying issue. After sending back the Pixel and ordered an S21 Ultra 256 gig silver,it wasn't in stock. I ordered on 29th October and it said 4 to 6 working days. I paid £499 upfront cost from my bank account. Now cos there's been no stock or delivery for 7 days the upfront cost which was pending from my bank account has fallen off and gone back into my account. My question is will Vodafone attempt to take the £499 again from my bank when it is dispatched?? I don't want them plonking it on my next bill

View more options
Shamrock_Sean
4: Newbie

An update now is Vodafone said because the pending money from my account after 7 days fell off the order will be automatically cancelled on Monday. Oh well

View more options
MarkD
Moderator

Thanks for the update @Shamrock_Sean, we're sorry to hear that the plan is going to be cancelled at some point today. We would recommend giving us a call on 191 free from your Vodafone handset, the team can take a look at your current order and help with getting a new one placed or explain what options are available. 

View more options