I want the vodafone to remove derogatory credit remarks from my name because £39 I do not owe

[Mayor2]

From: 
Sent: 27 July 2021 14:48
To: 
Subject: Account Query

Good Afternoon,

Apologies for the delay, we currently have a backlog due to the ongoing COVID situation.

TDX are an intermediary between Vodafone and the Collection Agencies.  Vodafone passed us your account in 02/2019 but we closed and returned to Vodafone in 07/2019.

Therefore any payments/queries would need to be made to Vodafone directly, apologies we can't help any further.  For reference, your account number is *******

Thanks

........................................................................................................

*************

Senior Operations Specialist | Recoveries Management | TDX Group

1. ***********| f. ************

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TDX Group is an Equifax company

[MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]

[Amanda]

Hi @Mayor2 I'm sorry that no-one's been in touch sooner. 

I understand your concern over receiving this letter. If this is something you still need help with, please come and speak to our team over on Twitter or Facebook so we can help further.