I was due an upgrade and after discussing a new contract with a sales advisor, I decided that the contract on offer was a poor choice compared to other competitive mobile providers. I asked to be put through to the 'leave' team and request my code, so that I could leave vodafone. I have been a customer for around 5 years. A lady in the 'leave' team was keen to give me an alternative offer and although she couldn't match the competitive price, she offered me an 18 month contract which she bargained was a better deal as I would be paying less than being tied in for a 24 month contract. It was not a flexi contract, where i was tied into vodafone but could upgrade to a new handset. This was an 18 month one where i could leave if required or move to sim only.
I agreed to the terms of contract offered for an 18 month contract. The new phone arrived the following day without paperwork and an email also the following day detailing the account details. Unfortunately I had not been offered an 18 month contract but a 24 month one. I spoke to customer services for 40 minutes who told me that 18 month contracts do not exist. I explained that the plan had been mis sold and that a recording of the conversation would serve as proof. I explained that I was aiming to leave vodafone and I will cancel my contract unless the 18 month contract is honoured. I was offered a £10 goodwill gesture but they would not honour the original contract offered. I am appalled that the terms of contract are not being upheld. Surely a sale is legally binding? This is unethical, and I am shocked that at their response. I will telephone tomorrow to arrange to cancel my contract.
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