Mobile Data not working on new pay monthly sim

[Kyle_J]

Hey, i recently managed to setup my sim and transfer my old number over to vodafone replacing my temp number. But one problem i have consistently had is mobile data not working. No 4G Icon, no connectivity, and also i am unable to connect to the "My Vodafone" app even with wifi disabled and mobile data disabled.

[BandOfBrothers]

Hi @Kyle_J 

Can you double check that Mobile Data is turned On in your phone.

Also that no Data limit is set in the phone.

If this is connected to porting into Vodafone then perhaps try a soft reboot by turning your phone Off and On.

Customer Services on 191 or Live Chat can access your account in real time and provide support straight away without having to wait for the Vodafone Social Media Team's to reply and then take you through security protocols.

I wish you all the best with this.