Moving number from PAYG to PAYM problems, problems, problems!

[iTraxx]

I recently filled out the form (vodafone.co.uk/payg-to-paym-form) to move my PAYG number to PAYM.

I recieved an email and text informing me that my request had been received and that my number ought to be moved by the end of the next working day.

Needless to say, as i am on here, it wasn't.

I waited a couple more days and then called and was told that they could see the request and that it would be moved by the end of that day.

It wasn't.

I called again and was told that the form had not gone through correctly and so they needed to send me a text message on both the old (PAYG) number and the new (PAYM) number. The problem is i have already disposed of the old PAYG sim so their next solution was to go to a vodafone store, which is not convenient or to resubmit the form.

I have resubmitted the form, what are the chances?!

I really do not think that this procedure should be so difficult. This is about the third time i have used this form to port a number which has not gone through succesfully.

Vodafone are supposed to be a technology company and yet the most straightforward tasks rarely seem to be handled efficiently.

Is there anyway of raising this issue without receiving the usual standard response?

As a customer and a shareholder i am becoming increasingly concerned.

[iTraxx]

I recently filled out the form (vodafone.co.uk/payg-to-paym-form) to move my PAYG number to PAYM.

I recieved an email and text informing me that my request had been received and that my number ought to be moved by the end of the next working day.

Needless to say, as i am on here, it wasn't.

I waited a couple more days and then called and was told that they could see the request and that it would be moved by the end of that day.

It wasn't.

I called again and was told that the form had not gone through correctly and so they needed to send me a text message on both the old (PAYG) number and the new (PAYM) number. The problem is i have already disposed of the old PAYG sim so their next solution was to go to a vodafone store, which is not convenient or to resubmit the form.

I have resubmitted the form, what are the chances?!

I really do not think that this procedure should be so difficult. This is about the third time i have used this form to port a number which has not gone through succesfully.

Vodafone are supposed to be a technology company and yet the most straightforward tasks rarely seem to be handled efficiently.

Is there anyway of raising this issue without receiving the usual standard response?

As a customer and a shareholder i am becoming increasingly concerned.

[iTraxx]

I recently filled out the form (vodafone.co.uk/payg-to-paym-form) to move my PAYG number to PAYM.

I recieved an email and text informing me that my request had been received and that my number ought to be moved by the end of the next working day.

Needless to say, as i am on here, it wasn't.

I waited a couple more days and then called and was told that they could see the request and that it would be moved by the end of that day.

It wasn't.

I called again and was told that the form had not gone through correctly and so they needed to send me a text message on both the old (PAYG) number and the new (PAYM) number. The problem is i have already disposed of the old PAYG sim so their next solution was to go to a vodafone store, which is not convenient or to resubmit the form.

I have resubmitted the form, what are the chances?!

I really do not think that this procedure should be so difficult. This is about the third time i have used this form to port a number which has not gone through succesfully.

Vodafone are supposed to be a technology company and yet the most straightforward tasks rarely seem to be handled efficiently.

Is there anyway of raising this issue without receiving the usual standard response?

As a customer and a shareholder i am becoming increasingly concerned.

[Jason]

Hi @iTraxx. Rest assured that your Community post was successful, so please refrain from copying and pasting your post multiple times. Nonetheless, it's disappointing to hear that you're experiencing an issue trying to transfer from Pay as you go to Pay monthly. We understand how frustrating this entire debacle must be. This isn't the smooth experience we want you to have, nor the service that we strive for here at Vodafone, especially as both a customer and shareholder. 

As we don't have access to your account via the Community, can you please contact our Social Media team?

[iTraxx]

Hi Tom,

Thank you for your reply and apologies for the reposts, they were merged and posted by AnnS after I deliberately posted on both the PAYG and PAYM sites.

i will make contact via the social link

[iTraxx]

* sorry Jason!

[Effie]

Thanks @iTraxx the Social Team will get this all looked into.

Just be aware in the future that we do not recommend posting on the forum multiple times in multiple channels, we'd always advise you to pick one relevant channel and wait for a response. Multiple threads will always be merged into the most relevant one either by the Mod team or our trusted Community Champions.