New Customer - No Signal - Can't talk to anybody.

[whiteswan]

Hi

New Vodafone pay monthly Sim Only Max .

Postcode checker said good indoor and outdoor 4g - but can't make or receive calls inside or outside where I work - it works brilliantly every where else.

We are not in a valley / no tall buildings etc  - I have moved over from 3 network and had no problems with their signal.

Can't get through on phone - found something called TOBI which said systems were down.......

I ordered a new handset as had mine a few years now to see if that was the problem - but no difference.

No wifi calling available at work.

Unsure how to proceed really.

Any advice from anybody.

David Mowbray

[AnnS]

Hi @whiteswan 

If this is inside the building, check next time you are outside, sometimes it can just be the building structure.

Follow this link for self help and provide an example of the issue, this will give Vodafone something to work on here: Network Issues 

[BandOfBrothers]

As you get signal at other places @whiteswan  then your phone and sim card and account are OK.

It might be mast congestion where you work or it's a fringe coverage area.

Use the template in Network-issues-initial-checks-and-template by cipy and pasting it in your thread and the Vodafone Social Media Team's can take a look.