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When will WiFi calling support SMS?

2: Seeker

Just curious as to when, if ever, Vodafone will enable support to send/receive SMS over WiFi.

 

I would like to have the option to use phone in airplane mode with WiFi calling on without fear of missing text messages.

 

EE are the only network to offer this currently?

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17 REPLIES 17
17: Community Champion

Vodafone has never mentioned this so it’s safe to assume it won’t happen. The advantage of iMessage from iPhone to iPhone is that it looks like SMS but uses data. Rather like WhatsApp. 

Jeffkinn_Sig.png

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4: Newbie

3 and EE offer this. We have no signal where we are, so my wife misses SMS and voicemail notifications the whole time. I advised her to move to 3 and Vodafone talked her into staying, I’ll be contacting them as soon as her contract is out to move. It is ridiculous that vodafone won’t supoort this.

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Moderator

Access to SMS isn't available through our WiFi calling service at the moment. If this changes, it'll be announced on our Coming Soon page first.

I'm sorry to hear your wife struggles to connect to our network whilst at home @hsclater, we undestand how important it is to stay in contact. Our network troubleshooting guide might help her stay connected.

 

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Anonymous
Not applicable

It’s been listed on your own website under the WiFi Calling section that SMS over WiFi is “coming soon” (it has said this since January...). Surely someone, somewhere in Vodafone must know when you’re planning to enable it? 

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17: Community Champion

I'm sure they do know but Vodafone will never confirm or deny anything on here until it's been formally announced and is in the public domain.

Jeffkinn_Sig.png

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4: Newbie

@mark the problem is that in our village, you can't get a signal on any provider. But on 3, we can all happily call and text over WiFi. My wife can't text at all because you don't support it. so it makes a big difference in the case where there is no signal.

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Anonymous
Not applicable

What a surprise - in true Vodafone Kafka-esque style, the page on WiFi Calling that advised SMS over WiFi Calling would be "coming soon" (and has said this for over a year) has now simply been deleted.

One assumes they have therefore simply abandoned the prospect of VF ever allowing SMS over WiFi Calling...? Cheers Vodafone - thanks to your obscure and intransigent position you've lost another customer to EE as soon as my contract's up.

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1: Seeker

This now creates such a problem as the area in which we live has no Vodafone signal at all. With Ebay and PayPal now sending Log in number by SMS i cannot receive them so cannot use Ebay or Paypal. Surely something can be done to sort this out.

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4: Newbie

I moved my whole family of 5 away from Vodafone to Three because Vodafone don't support SMS over wifi...

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17: Community Champion
And how do you find Three's coverage and signal compared to Vodafone?

Jeffkinn_Sig.png

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Anonymous
Not applicable

Agree with all of the above!! I moved from 3 to Vodafone and assumed the they had the "Full" version of WiFi Calling as well. Cannot believe it doesn't include SMS? How strange. As someone else mentioned, more and more websites etc. are requiring SMS as a verification method (ironically, My Vodafone asks for this!). 

Anyone from Vodafone on here able to chase this up with a higher level? Tech e-mail address perhaps? Someone, somewhere? 

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Anonymous
Not applicable

@jeffkinn: Not quite sure the point you're making here as it applies to WiFi Calling i.e. when either Vodafone or 3 would have low/no cellular coverage, but... overall Vodafone coverage and capacity is much better than on 3 in my experience, however, the odd time there is no Vodafone coverage in a building it is infuriating to know that on 3 you could have still sent/received a text when Vodafone refuse to enable it. 

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17: Community Champion

The point I'm making is simple. Is it worth moving from a network that has very good coverage most of the time to a network that has poorer coverage most of the time simply to gain SMS over WiFi calling?

 

It's a personal choice of course but I personally wouldn't make that choice.

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Anonymous
Not applicable

That's a fair point. It's a tough one I guess and depends where you live. If you frequent London and other urban areas a lot then VF is great for the capacity, but if you have to go to these places and also visit rural areas or live in a rural area then it's frustrating to have to take trips to the garden to send/receive SMS. (Guess what - am one of those who spends a lot of time in London and out in the sticks!  )

I guess, in my view, we shouldn't have to have a "one-or-the-other" dilema in the 21st Century when the technology exists to deal with one of those problems practically instantly. Hardly lives up to Vodafone's own "Best Network" claims when they can't enable simple network features.

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17: Community Champion

Just a thought, @MKD677, but do you have a landline connection at all?  Some services will send a text to any number you give them, and BT has an SMS delivery service that reads out texts.   If you have fixed-line broadband, you'll in all likelihood have a landline, even if you don't use it for calls.  I don't know for certain, but I'd assume it's capable of receiving incoming calls and that all you'd need to do is plug a phone into it.

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17: Community Champion

I spend a lot of time in London and also the untamed wilds of Essex. I have a fairly poor signal at home and I use WiFi calling now that my old Sure Signal has given up the ghost. A lot of my texts are actually iMessages which aren't SMS's at all. But yes I can imagine the frustration if I couldn't get an SMS to enable me to login to say Vodafone or our friends at HMRC. @hrym has made an excellent suggestion in having a landline as an alternative source of a getting a text message.

 

You assume that enabling texts over SMS is a simple network fix. I'm pretty sure this isn't the case otherwise Vodafone would surely have implemented that feature. They aren't keeping it away from us out of spite. I know the argument is that other networks have it so why not Vodafone. But all networks operate on different back end technologies and there are many features that are specific to a network and not generally available. 

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Anonymous
Not applicable

Cheers for the suggestions guys - great idea to think outside of the box re the BT SMS-Landline serivce, although I'm sure you can appreciate the irony of having to go out and buy a house phone purely because a mobile phone provider won't enable part of a service that could be enabled!

I understand that things might be complex behind the scenes (the Vodafone billing systems harmonisation process that turned into an absolute fiasco a few years ago springs to mind readily...) so am not simply assuming it would be easy, but am sure it's not that complex that VF couldn't enable it with a bit of will - EE managed it and they had to merge two networks together, BT have managed it and they're a MVNO on the EE network (admittedly also own the network, but seperate core to EE).

As someone else said on another part of this forum regarding this exact same conversation, guess we shouldn't expect any prompt implementation or innovation from "the big red snail" Shame though, but if they've not implemented it by the time my contract's up then it'll be (with a touch of reluctance) off to EE who actually seem to grasp the concept of providing a full network service for iPhone users (note, am fully in favour of android users having full networking features also!).

You only have to have a quick look at the bottom of this list in the UK section to see the marked difference between the operators, even if this list doesn't differentiate between WiFi Calling including SMS and it not (presumably because Apple would assume networks would either implement it fully or not, rather than a half-botched attempt as is the case for Vodafone and o2): https://support.apple.com/en-gb/HT204040

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