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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Resolved! Italy

Hi, I'm travelling to Italy in June, I'm trying to find out call and roaming charges, but TOBI isn't talking to me! I have a basic no frills pay monthly contract and an iPhone. Thanks, Claire

How can I speak to the person handling my complaint?

Why is it impossible to speak to someone in the complaints department. I phone the number and then am not speaking to someone in the department. My complaint needs escalating immediately and I do not have a spare two hours for the person on the end o...

Red 2GB ending soon

 So, nearly at the end of this pay monthly 2 yr plan and going into the site there is an 'upgrade' button. But as you click through there is no indication other that a service fee of £3.xx. When I go. to other options it tells me I am adding a plan. ...

thistle by 3: Seeker
  • 991 Views
  • 1 replies
  • 0 thanks

Resolved! Annual Upgrade Promise

My contract includes a free annual upgrade promise. I’ve just looked to do this, and Vodafone are saying I need to either continue paying monthly for my current handset or pay it off in full, alongside paying for a new handset. So I can have a new co...

luke_h88 by 2: Seeker
  • 3070 Views
  • 1 replies
  • 0 thanks

Resolved! Error in calculating my early termination fee

I'm posting this because if there is an error with mine, there could be an error with other peoples early termination charge and I'd rather people weren't overcharged. Basically. I pay £11.44 per month. My contract ends in August, so the most I'd pay...

sayhey by 3: Seeker
  • 4305 Views
  • 6 replies
  • 0 thanks

sim cancellation

I have 3 sims no longer used, all out of contract. Can I cancel these online?

TelSilva by 2: Seeker
  • 1449 Views
  • 4 replies
  • 0 thanks

And another "Happy" customer with services cut off

Switched to Vodafone recently, and transferred my number successfully (according to Vodafone email) 14/04/2023. Then swap sim to esim 17/04/2023. Success esim activated in seconds. In next few day found mu number "not recognised" from other networks/...

VB43 by 2: Seeker
  • 1781 Views
  • 4 replies
  • 0 thanks

1☆ Review

Scam company, tie you into contract even after you cancel inside the cool off period. If you take a package deal of internet and sim contract you have to individually cancel both separately as they put you on 2 separate accounts not telling you this....

Resolved! Declined credit Vodafone’s credit score is wrong

Hi I’m wondering if anybody has ever filledout the credit dispute form and had success? I bought an Apple Watch from Curry’s and added mobile data from my phone to my watch for £3.75 a month on a 30day rolling contract that can be cancelled anytime. ...