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New vodafone sim not working

Haspencer9
2: Seeker
2: Seeker

‎10-01-2021 05:24 PM

I got a new phone with a new pay monthly sim for Christmas, but I have never got the sim working since I've got it. Everytime I put the sim in the phone, It says emergency calls only, and when I checked the MyVodafone app, the sim doesn't seem to appear on my account. Is there anyone who could help with this?

0 Thanks
1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎10-01-2021 05:27 PM - edited ‎10-01-2021 05:31 PM

Does your phone definitely accept a Vodafone sim card @Haspencer9 

i.e is it unlocked to all networks or locked to Vodafone  ?

Who supplied the phone ? i.e Vodafone on that Pay Monthly Contract. 

The Vodafone Social Media Team's via Contact-us-for-account-specific-queries or Live Chat or the Vodafone team on 191 , Live chat or 0333 3040191 can check your account. 

How-do-I-activate-my-SIM. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.