I upgraded my plan using my Vodafone app a few days ago. I noticed the plan hadn’t changed the next day and decided to ignore it as it wasn’t a significant issue for me.
I received a text message from Vodafone yesterday:
Hello, we are currently working on your recent request and to complete this you will experience a temporary loss of service. Apologies for the inconvenience caused. Thanks, Vodafone.
I am posting this message at 21:16 on 31 October 2024 and I have had no service since yesterday afternoon!
Vodafone has said
Thanks for passing security 👍 I can see your upgrade order was stuck in an open status but due to the time it has being, it has now cancelled.
Our technology team left a note yesterday advising a cleanse is required. They haven't left an ETA but the usual timescale is 24-48 hours. I know that doesn't help you right now as you need your services. What I can do is set a reminder to keep an eye on your account. As soon as there are any updates, we'll let you know.
I cannot comprehend how an upgrade can be so problematic! I need my service to use my phone! I cannot contact Vodafone as I do not have access to another phone. I am missing important work calls as a result of this. I will be making an official complaint to Vodafone and the ombudsman. This is outrageous.
