Not receiving security code for reset

[Bigtibu2]

I'm unable to access MyVodafone as I need to reset my password. As part of this it advises to request a security code which will be received by sms. I've tried this dozens of times now and I have never received the code. Other sms messages come through absolutely fine.

I've already spoken to an advisor via tobi, who basically just got me to go through the same usual steps twice, and then when nothing happened told me to try again after 22nd July as there were upcoming software updates. Nothing has changed, and I still cannot access my account.

[Mark]

Hey @Bigtibu2 there shouldn't be any issues resetting your My Vodafone app art the moment. So my team can taker a closer look into what's happening, investigate any error messages you're receiving and if necessary reset you online access from our side, please pop us a message via one of our social channels.

[Bigtibu2]

Hey Mark, thanks for replying. I followed the link you provided and messaged on Facebook on Friday but haven't received a response?

[Effie]

Hey @Bigtibu2 I'm sorry to hear that your message wasn't picked up! Please drop the team another one so it can all be looked into for you. 

[Bigtibu2]

Thanks I'll try again. Just an FYI, in the link Mark provided when you select instagram it takes you to the wrong account. I've messaged on that and it flags a warning that they aren't able to help and direct you on to a different account.

Not sure if that's why I've also received nothing on Facebook.

[Bigtibu2]

For the sake of anyone stumbling across this in the future with the same issue - I was asked to check my block list for the Vodafone numbers (not blocked), complete a USSD check by dialling *#1001# (only one number assigned to phone which is correct), and in the end we added a new contact to send the security code to and I've received it that way and am able to log in now.

Still no idea what the issue is with my phone not receiving the text but doesn't matter now.

[LDT44]

*#1001# responds with 'Unknown Application'. Has something changed since you last tried this, I wonder?

[LDT44]

Bigtibu2,

Same problem for me. Today, from 1pm to 6pm I have tried to use this BS Vodafone security trap. Finally spoke to a real human (so-called) for about 45 minutes, and as you mentioned, he led me through all of the things that I know may years in order to receive an SMS code. He sent me a test code to prove that the SMS works, which it did, then said, in that case you have a browser problem. I changed from Firefox to MS-Edge (ugh!) - same issue. I used two other PCs, each one with different browser (Firefox & Waterfox - derivative of Firefox, but better) and still cannot receive an SMS security code. I know my SMS works because I am receiving messages from other sources. Vodafone OP did not want to believe that their security process transmission on the WebApp is problematic. Tried sending sec-code to an alternative number - same garbage. Vodafone OP response was 'try another computer with a different browser', as if I have PCs all of the place (have 3 actually). Tried the Android phone browser (actually Firefox) same garbage. Will go back to Android and use another browser, whatever is available. Vodafone has a history of peridoically screwing up the user interface, typically whenever an update/upgrade to the interface has been released. I will run down my PayG credit on two phones and DEFINITELY move to another carrier after 35 years with Vodafone, but NOT O2 as they plan to merge with Vodafone.