Hello,
Reaching out to see if anyone has any answers/hope things will get sorted ASAP
Recently purchased pay monthly iPhone 15 from Vodafone and wish to transfer number from talk mobile
requested PAC code
completed online form and port due to take place on 5/01/24
lost all connection from Vodafone temporary number. Lost data from old network morning 5/1/24 and emailed from old network to confirm I have now left their network… old number still registered on old sim - able to receive and send calls/texts but no data
contacted customer service team 5/1/24 - advised issue with number port but number porting team now shut and to wait until the next working day 8/1/24
contacted online team 8/1/24 - advised issue with number port. They spoke to number porting team who said PAC request is being used by another network… no solution offered and they have logged a complaint process due to failed number port and to wait 7 working days for a response…
advised I would need to purchase a pay as you go sim from Vodafone to get use of data/texts/calls while waiting for issue to be solved. No option of re-instating temporary number
Contacted talk mobile who said from their end the number transfer process was complete
now in no-mans land with no idea of if/when things will get sorted..
I have had this phone number for years and ported number several times with zero issues!
Now feeling completely frustrated and lost… other than “wait for a response from complaints team”
Can anyone help????!
