main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Paying an old Vodafone bill off ?.

alexsunny123
2: Seeker

Hello,

 

I have an old debt with Vodafone I need to pay off. I get nowhere whenever I ring customer services. I need to know if the debt has been passed on and if I can set up a payment plan. My account has been closed since 2016 and I was paying £5 a month up until January this year through a debt management plan which has since been closed down due to unforseen circumstances. Please can a Vodafone forum member or advisor help me as I get nowhere when I phone up? 

 

thanks

alexsunny

View more options
1 REPLY 1
hrym
17: Community Champion

At this stage, the account will have been moved off the main system and the frontline customer services people won't be able to see it.   However, if you drop a note to the Social Media team on Facebook or Twitter, they can get you referred to Credit File Support, who will have all the details.   Once you've settled up, ask what they can do to update your credit record.

View more options