Paying an old vodafone bill

[hannahdyer1981]

HELP! Im currently applying for a mortgage and unknown to me there is a Vodafone balance on there. Must be from an old account as the date is May 2013.  Its £90 and i just want to get it cleared off. Ive spoken to numerous agents on live chat who were useless to say the least!...i cant call up as you are required to put in mobile/account number which i done have. Really dont know what else to do and need to get this sorted ASAP.

[Mark]

Hi @Nicholaj1982👋 I'm sure our Credit file Specialists will be able to get this sorted for you. As we'll need access to your account to do this, please contact us privately via Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK. 

[Lozjones]

I have tried several Times trying to get through to pay a old phone bill I no longer have excess to and I am not getting anywhere what can I do I have tried waiting till they put me through it is not working 

[Tash]

@Lozjones If you haven't already, please drop us a message on Facebook or Twitter and we'll be happy to help with any payment queries you have. You can also make a payment through your online account if you set up an alternative number on your account - or you can dial 56677 if your account's deactivated.

[Lozjones]

I have sent a message through Facebook and had no reply I have got through to Vodafone but they said I cannot make a payment through the phone for security reasons I am really at a loose end it’s impossible to pay your bill 

[Andy]

Hi @Lozjones, I am sorry you are awaiting a response, our social team will be working as quickly as possible to get to your query, if you have not had a response as of yet I would expect you to receive one soon. Once they have investigated your account I am sure we will then be able to get this resolved for you. 

[Zoezoe]

Hi, please could you advise me on what I need to do? 

[Effie]

Hey @Zoezoe 👋 I hope you're well! 

Do you need help on how to pay your bill or how to set up a Twitter profile? 😊

[anaramona]

Hi. I was under the impression that I paid everything 3,4 years ago but now i've checked my credit score and I have a debt in default.  I don't remember my old phone number and I would like to get this fixed if possible.  Can you please let me know what can I do? thanks

[BandOfBrothers]

Yes @anaramona 

Contact the Vodafone Social Media Team's via Twitter DM or Facebook Messenger and they'll look into this for you.

Unfortunately there is no account access via this forum.

The Vodafone Social Media Team's have a dedicated Credit File Specialist Team 

Contact-us-for-account-specific-queries. 

Experian or one if the other Credit Houses can help too.

I.e 

A Notice of Correction.

Default-on-your-Credit-File-How-to-add-a-Notice-of-Correction. 

[anaramona]

Hi. thank you very much for getting back to me.. Is that going to help with the default?