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Porting issue

luvepafu
2: Seeker
2: Seeker

I’ve recently moved networks to Vodafone and my old number was supposed to be ported today however the port seems to have only been partially successfully.  Calls out are showing to contacts as coming from myself on the number ported from my old network providers however text messages are coming through to contacts on the temporary Vodafone number I was using prior to porting., it’s very frustrating as my contacts are seeing a text from a number they don’t recognise. I’ve currently been trying to get through unsuccessful to a Vodafone advisor for 50 minute without success. Not great customer service! I’m now thinking I’ve made a mistake changing networks. Can anyone help?

1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

Hi @luvepafu 

 

Numbers don't port over a weekend on any network.   It looks like your number has just started to port this morning and will be completed late this afternoon.

 

If there are still issues late this afternoon, speak to the Porting Team through the Customer Service channels or speak to the Social Team here: Contact Us