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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Calls straight to voicemail

Hi, since Monday 29 July, I have calls sporadically been forwarded to voicemail without the phone ringing. After going to voicemail I am getting a missed call notification.I have not noticed any pattern but it is almost one call in every 3 or 4. I ha...

csarant by • 3: Seeker
  • 7493 Views
  • 6 replies
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Split service

Hi  Hope all is well! i had issues for 12 days+ my number transfer went wrong I can call out but no one call me apart from fellow vodaphoner’s. I want to get the issue resolved  please can you advise or help further thank you 

Shah_488 by • 2: Seeker
  • 1932 Views
  • 2 replies
  • 0 thanks

Help to rescue me with fraud

Hi up until december last year i was with vodphone on a staff contract, i called to cancel the phone and was then mugged over the period of my phone being cancelled, ive now had fraud on one of my other accounts and they wont allow me to update anyth...

4G not working

I’m wondering if anyone can help please. I have a iPhone 13 and it won’t connect to 4G. Obviously Vodafone are rolling out the 3G network (thinking about it, my phone hasn’t been able to connect to 4G for the past year and I’ve been in places where 4...

Resolved! 2 lines, but can't see both under my account.

Hello, I moved 1 line from talkmobile to vodafone 3 months ago, signed a 12-month contract that I bought through carphone warehouse. The line is working fine and I have it under my vodafone account. I just moved another  line from talkmobile to vodaf...

No incoming calls or texts after porting number

Hi,It has been 1 week since I ported my number to Vodafone. However, I have been told it has not been ported fully as a result of a split port. I cannot receive calls and cannot send or receive texts. I've called Vodafone customer services endlessly ...

meril881 by • 2: Seeker
  • 118467 Views
  • 435 replies
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Failure To Log a Termination of Contract

Hi there I wonder if anyone has experience of the following with Vodafone. I had a 2 year contract with Vodafone which started in July 2019. In September 2021 I wanted to move to another provider, so I did, and I informed Vodafone by phone that I wan...

SimonMJ by • 2: Seeker
  • 521 Views
  • 1 replies
  • 0 thanks

Cancel airtime plan, but continue device plan

I've had a contract with Vodafone just over a year now. It's a 24 month airtime plan and 36 month device plan. I've been pretty unhappy with the service provision from Vodafone, so I want to cancel my airtime plan and pay the cancellation fee, but I ...

New customer Outstanding payment before first DD taken

Hi I’m new to Vodafone and took out a monthly contract on 24th Jan for £42. I’ve signed into the Vodafone app to look at when my first payment is due and have my first bill due to be debited on 4th Feb at £42 for the period of 24th Jan to 23rd Feb wh...

Rach84 by • 3: Seeker
  • 1548 Views
  • 3 replies
  • 0 thanks
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