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Re: Cant send message with vodafone - error 0

Daggers_jones
2: Seeker
2: Seeker

I am getting this error and going round in circles 

 

Vodafone say its a Samsung issue 

Samsung say its a Vodafone 

Spent over an hour on each support 

There is no baring in the account 

Tried switching off 

Removing sim

But just get this when checking premium rate settings 

Screenshot_20220311-162057_Settings.jpg

3 REPLIES 3

AnnS
17: Community Champion
17: Community Champion

You still have a premium rate text message bar on your account @Daggers_jones 

 

Go into your online account or My Vodafone Application, bars, and remove the restriction from there, there is a bar for outgoing and incoming premium rate messages. Shouldn't make any difference but make sure content control is turned off here: Content Control 

 

Any problems removing the restriction live chat will help or speak directly with the Social Team they will check your account here: Contact Us 

How ? 

I was told yesterday it was switched off

AnnS
17: Community Champion
17: Community Champion

The Social Team will be able to check your account @Daggers_jones drop them a message through Twitter or Facebook social channels.

 

Check out Spend Manager here: Spend Manager if the messages are chargeable and this is set to 0, it will prevent you going over your monthly billing charges.