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Returning my phone..

4: Newbie

so I got an upgrade off Vodafone but before the 14 day cooling off period I rang u and said I want to return it.

fine no issues they’d said they sent me out a pre-aid Royal Mail special delivery bag..

wiped the phone, took pictures etc..

went to the post office Andrew they sent it and gave me a receipt.

on checking tracking this morning it said my parcel has been re-directed..

it was going to

communications house

vulcan road north.

 

im getting concerned as the tracking hasn’t changed now!

am I missing something Vodafone?

please help.

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4 REPLIES 4
17: Community Champion

Personally I would have returned it to my most local Vodafone Highstreet Store @Djmacca 

As account access isn't available via this forum your going to need to contact customer service via 191, Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries for a status update.

I wish you all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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4: Newbie

Hi..thanks for the reply.

i didn’t want to venture to a store due to covid etc..

 

the tracking has been updated and it has been signed for by anovo which is correct so that’s good news.

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17: Community Champion

Totally appreciate your concerns and the Vodafone Highstreet Stores will be strictly adhering to protocols in regards to Covid 19.

Good to hear you've been now given an update @Djmacca 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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Moderator

Hey @Djmacca,

Great to hear you've had an update now! If there's anything you need a hand with, as @BandOfBrothers mentioned, just message our Social Media Team here

Have an amazing week! 

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