Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

SIM card not working after 9 days and countless hours In Vodafone shop and chats on line.

Colin24
2: Seeker
2: Seeker

‎04-02-2024 01:22 PM

After 9 days of countless chats with Vodafone and 5 hours in the shops I still have no signal. Everything that can be done by Vodafone has been done including 4 SIM card changes. The thing is put my wife’s Vodafone SIM card in and I get 4G right away. Been told god knows how many times give it 24hrs but no change. Customer service is abysmal think I’m going to cancel my account and move to a new provider. Nobody seems to have a clue including the so called Tech team. 

0 Thanks
1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

‎04-02-2024 03:04 PM

By coming to the Community you have found the best place to get this solved and your service online @Colin24 .  For account access send the Social Team your details through social channels by following this link Contact the Social Team 

When the Team have your details they will be able to investigate the issue and if necessary, escalate on your behalf.

0 Thanks